Ivan D. Email & Phone Number

• Manage comprehensive scheduling and database tasks, ensuring accurate tracking of reservations and vehicle logistics.• Handle customer communication, promptly addressing inquiries and maintaining high satisfaction levels.• Coordinate logistics for events, demonstrating meticulous attention to detail in time-sensitive environments.• Provide training to new team members on operational controls and professional conduct through observational mentoring.• Maintains a welcoming and… Show more • Manage comprehensive scheduling and database tasks, ensuring accurate tracking of reservations and vehicle logistics.• Handle customer communication, promptly addressing inquiries and maintaining high satisfaction levels.• Coordinate logistics for events, demonstrating meticulous attention to detail in time-sensitive environments.• Provide training to new team members on operational controls and professional conduct through observational mentoring.• Maintains a welcoming and friendly environment for passengers while conducting regular pre and post-trip inspections for optimal vehicle condition Show less

• Efficiently processed fingerprints for a daily range of 20 to 60 individuals, ensuring timely and accurate service.• Accurately inputted customer data across multiple systems, demonstrating proficiency in DataWorks Plus, Livescan, Acuity Scheduling, and POS.• Upheld legal and operational standards by maintaining confidentiality and integrity of files and records.

Raleigh-Durham, North Carolina Area

• Successfully marketed and sold a range of services by strategically emphasizing product benefits and features, leading to consistently high conversion rates.• Maintained strict adherence to established policies and procedures, ensuring efficient call handling and a professional customer interaction experience.• Utilized multiple databases and software applications for accurate customer record maintenance, while consistently surpassing sales metrics, revenue targets, and customer… Show more • Successfully marketed and sold a range of services by strategically emphasizing product benefits and features, leading to consistently high conversion rates.• Maintained strict adherence to established policies and procedures, ensuring efficient call handling and a professional customer interaction experience.• Utilized multiple databases and software applications for accurate customer record maintenance, while consistently surpassing sales metrics, revenue targets, and customer satisfaction scores. Show less

Greenville, North Carolina Area

• Conducted peer interventions, consulting with the youth, parents, siblings, and peers to ensure appropriate safety plans around negative peer groups and to increase involvement in a pro-social peer group.• Established working relationships between the parents and staff - ensuring reasonable appropriate performance by the youth through direct observation and achievement plans.

• Delivered expert assistance that guided customers toward informed purchases, successfully catering to individual needs and preferences through personalized solutions and product recommendations.• Simultaneously managed multiple customer engagements while maintaining an orderly and visually appealing sales environment to optimize the shopping experience.