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Ivan Diaz is listed as Logistics FTL | Customer Experience | Quality Assurance | Data Analysis | BPO | Leadership | Result Oriented | Strategic Thinking | Proficient MS tools | Ability to Work in Fast-paced Environment | Italian | French| based in Bogota, D.c., Colombia. AeroLeads shows a matched LinkedIn profile for Ivan Diaz.
Ivan Diaz previously worked as Customer Service Representative at Ttec and Logistics Coordinator at Lean Solution Group. Ivan Diaz holds Professional Studies, Professional Studies from Brigham Young University.
I am a skilled professional with experience in logistics, quality assurance, and customer service within BPO companies. During my experience contact center, I worked for different campaigns and channels (mail, phone, and chat). One of the campaigns where I had one of the most outstanding experiences was one related to diabetic products (Lifescan), in which I led the Quality team, and contributed to establishing processes that took the campaign to successful compliance with health requirements and business objectives. My studies include a certificate as an administrative assistant, and a technological career in Chemistry applied to industry. I am proficient in MS Office tools, especially Excel and Word.
A career timeline built from the work history available for this profile.
Bogotá, Capital District, Colombia
•Address customer inquiries related to billing, activations, promotions, porting, and other account inquiries.•Offer technical support, and troubleshooting for network, signal, and other device issues.•Retention to customers.•Offering/closing crossed sales during the interactions.
Bogotá, Capital District, Colombia
-Informing in a timely manner of any situation that can impact the load's life-Escalating different times of request related to compensation requests, appointment changes, permission activations, etc.-Communicating on a daily basis with drivers, dispatchers and owner-operator to validate the status of the loads.
Bogotá, Distrito Capital, Colombia
-Responsible for monitoring quality and accuracy attributes.-Identify root causes and recommend solutions based on data to address opportunities to achieve the operation's goals such as customer experience and regulatory compliance.-Keep in touch with the client.-Ensure client quality and customer satisfaction goals are met and addressed in a timely matter-Provide timely feedback & coaching to the agents-Ensure customer experience is achieved-Keep internal and external calibrations on quality attributes to ensure alignment.-Support and accompany quality processes for new hire trainees to ensure a smooth transition to OPS.
Bogota
CampaignsSears*Repair services-Set up appointments for appliances repair services-Follow up and address pending repair services -Offer remodelling options for a house (Cross-sell)-Update customer records-Ensure quality and customer experience goals by ensuring first call resolution and assertive communication skillsLyft*Ridesharing App-Ensuring quality and customer satisfaction goals by following assertive communication and following client guidelines-Review and validation of driver account information, payment and trips-Review and validation of rent debts -Customer support for riders including Rides validation and transactions review.-Adjustment for payments and/or charges
Bogota D.C.
Rebel Campaign(Uber)*Ridesharing application-Ensure quality and customer satisfaction goals by following assertive communication and following client guidelines.-Review and validate driver account, payment and trip information.-Review and validation of rental debts.-Customer service of drivers, including validation of trips and review of transactions.-Adjustment of payments and/or charges.-Profile updates, activation of documentation/profiles.-Review of promotions-Attention to requirements via email/calls.
Bogota, D.C., Capital District, Colombia
Meteorological measurements, hermeticity tests, approval and developmenttests of packaging material; capacity tests at filling point, and total capacity.Dispatch support and documentation review, sampling, viscositymeasurements, determination of densities, bulk densities and acidityvolumetrics.
Certificates, major and associate related to the following areas: Administrative Assistant TEFL Business and Leadership Skills
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Ivan Diaz is listed as Logistics FTL | Customer Experience | Quality Assurance | Data Analysis | BPO | Leadership | Result Oriented | Strategic Thinking | Proficient MS tools | Ability to Work in Fast-paced Environment | Italian | French|.
Ivan Diaz is based in Bogota, D.c., Colombia.
Ivan Diaz has worked for Ttec, Lean Solution Group, Sitel, Sitel Group, and Teleperformance.
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Ivan Diaz holds Professional Studies, Professional Studies from Brigham Young University.
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