Ivan Djukic Email & Phone Number

Providing outstanding customer service throughout the support process.Managing and updating the help desk ticketing system with descriptions of support incidents, conversations, and correspondence with clients.Guiding the Financial Support Specialists to identify and assess client needs to achieve high client satisfaction.Assisting with the hiring of future Financial Support Specialists and helping management with initial introductory interviews of potential candidates. Working closely with the Manager, Client Support, providing real-time feedback on ticket urgencies.Assisting in onboarding and training of the Financial Support Specialists.Working with cross-functional teams, such as QA on a regular basis to resolve tickets as needed.Executing the ongoing projects/ initiatives as needed (such as new releases rollouts)Assisting with the implementation of the transition to the Support workflow process as required.Assisting with the documentation of support policies and procedures.Providing ongoing support in Portal Maintenance.Assisting with establishing better metrics to aid in the redesign and future maintenance of the Portal.Acting as the shared owner of Biweekly Support team meetings and knowledge transfer sessions, driving ideas and activities for sessions.Handling queries, troubleshooting issues, and providing timely solutions while executing Multiview’s and departmental initiatives Demonstrating Multiview’s core values, building and advancing the reputation of the company and its clients.

Identifying, investigating and troubleshooting incoming inquiries to provide appropriate solutions and alternatives to achieve client satisfaction. Providing outstanding customer service throughout the entire support process.Effectively documenting the entire support incident and escalating as necessary.Managing and updating help desk ticketing system (Zendesk) with descriptions of support incidents, conversations and correspondence with clientele.Managing multiple support channels including telephone and e-mail.Supporting the roll-out of new products releasing to Multiview's existing client base.Proactively assisting to grow our Client Portal content through development of impactful documents, videos and how to guides.

Ottawa, Canada Area

Book meetings and demo calls with prospective clients and account executives.Research accounts, identify key individuals and generate interest routing qualified opportunities to the appropriate account executive for further development and closure.Proactively seek new business opportunities in the market through marketing campaigns, lead follow-up, outbound cold calls, emails and social selling on LinkedIn.Collaborate closely with the sales team, marketing team and developers regularly inorder to ensure client satisfaction.Identified product-specific solutions for clients while providing them with prompt andeffective support.Experience in DiscoverOrg, ZoomInfo, Outreach, and Hubspot.

Ottawa, Canada Area

Achieved monthly and quarterly sales targets for new business and renewal accounts.Prospected for new business and serviced existing accounts.Constructed proposals and legal contracts to suit business needs and requirements of accounts.Experience booking appointments to meet with clients, including meetings for account reviews,fact finds, proposals and closings.Experience responding to client requests and ensuring sales through customer service,relationship building, and product knowledge.Experience in Salesforce & Siebel Oracle software.

Ottawa, Canada Area

Tasked with store maintenance to ensure a clean and organized work environment for colleagues and customers while also adhering to safety standards outlined by Ecco Canada.Assisted in the management and tracking of merchandise to ensure timely shipments and efficient work processes.Handled data entry, invoice management, sales, customer records, and inventory within an electronic Point of Sales (POS) system.Entrusted with the handling of cash in store, as well as financial record keeping, including safe keeping of business records and deposits.Responsible for security after each shift, including ensuring all safes and doors are locked, as well as securing daily cash revenue.Assisted the Ecco team in inventory and financial variance checks and asset management (e.g. high-end goods).Provide friendly, efficient, and high-quality customer service to maintain the Ecco organizational culture.Experience opening and closing business premises at beginning and close of business.

Los Angeles

Managed video recordings and files from team games using Video OnDemand service.Edited, modified, enhanced, and produced highlight reels and match clips using Sony Vegasvideo editing software (this included color correction, identifying best match moments and cuttingsegments, audio correction and equalization, and transitioning clips).Utilized Adobe Photoshop to create YouTube video thumbnails for Tempo Storm (included usingmultiple layers, color editing, and cropping, among other tools).

Ottawa, Canada Area

Recommended, selected and helped locate merchandise based on customers needs while also showcasing extensive knowledge of the newest product lines.Experience conducting and processing financial transactions for clients.Assisted clients with returns and damages.Acquired excellent customer service skills when dealing with individual problems and requests.

Ottawa, Canada Area

Edited footage shot by Production Maverix using Final Cut Pro X.Shot numerous time-lapses and standard videos.Assisted in a video shoot for University of Ottawa’s sustainability program (included capturingexperience in video editing and photography, such as video panning, essential lightingtechniques, and use of the environment to create more engaging videos.Completed all videos in a professional and timely manner.

Ottawa, Canada Area

Involved with customer/client interaction daily.Experience conducting and processing financial transactions for clients.Dealt with customer enquiries and problems in a professional manner.Demonstrated product knowledge when assisting customers.Developed problem solving skills and the ability to diffuse situations when dealing with difficultcustomers and resolving customer complaints.