Ivan Djukic Email & Phone Number

Providing outstanding customer service throughout the support process.Managing and updating the help desk ticketing system with descriptions of support incidents, conversations, and correspondence with clients.Guiding the Financial Support Specialists to identify and assess client needs to achieve high client satisfaction.Assisting with the hiring of.

Identifying, investigating and troubleshooting incoming inquiries to provide appropriate solutions and alternatives to achieve client satisfaction. Providing outstanding customer service throughout the entire support process.Effectively documenting the entire support incident and escalating as necessary.Managing and updating help desk ticketing system.

Ottawa, Canada Area

Book meetings and demo calls with prospective clients and account executives.Research accounts, identify key individuals and generate interest routing qualified opportunities to the appropriate account executive for further development and closure.Proactively seek new business opportunities in the market through marketing campaigns, lead follow-up.

Ottawa, Canada Area

Achieved monthly and quarterly sales targets for new business and renewal accounts.Prospected for new business and serviced existing accounts.Constructed proposals and legal contracts to suit business needs and requirements of accounts.Experience booking appointments to meet with clients, including meetings for account reviews,fact finds, proposals and.

Ottawa, Canada Area

Tasked with store maintenance to ensure a clean and organized work environment for colleagues and customers while also adhering to safety standards outlined by Ecco Canada.Assisted in the management and tracking of merchandise to ensure timely shipments and efficient work processes.Handled data entry, invoice management, sales, customer records, and.

Los Angeles

Managed video recordings and files from team games using Video OnDemand service.Edited, modified, enhanced, and produced highlight reels and match clips using Sony Vegasvideo editing software (this included color correction, identifying best match moments and cuttingsegments, audio correction and equalization, and transitioning clips).Utilized Adobe.

Ottawa, Canada Area

Recommended, selected and helped locate merchandise based on customers needs while also showcasing extensive knowledge of the newest product lines.Experience conducting and processing financial transactions for clients.Assisted clients with returns and damages.Acquired excellent customer service skills when dealing with individual problems and requests.

Ottawa, Canada Area

Edited footage shot by Production Maverix using Final Cut Pro X.Shot numerous time-lapses and standard videos.Assisted in a video shoot for University of Ottawa’s sustainability program (included capturingexperience in video editing and photography, such as video panning, essential lightingtechniques, and use of the environment to create more engaging.

Ottawa, Canada Area

Involved with customer/client interaction daily.Experience conducting and processing financial transactions for clients.Dealt with customer enquiries and problems in a professional manner.Demonstrated product knowledge when assisting customers.Developed problem solving skills and the ability to diffuse situations when dealing with difficultcustomers and.