• Managed and administered Microsoft 365 applications and services, including Outlook, SharePoint, Teams, and OneDrive.• Troubleshot and resolved issues related to Microsoft 365 applications, ensuring minimal downtime and maximum productivity for end-users.• Managed user accounts, security groups, and organizational units in both on-premises Active Directory and Azure Active Directory.• Maintained and configured WatchGuard Firewalls to ensure network security and protect against… Show more • Managed and administered Microsoft 365 applications and services, including Outlook, SharePoint, Teams, and OneDrive.• Troubleshot and resolved issues related to Microsoft 365 applications, ensuring minimal downtime and maximum productivity for end-users.• Managed user accounts, security groups, and organizational units in both on-premises Active Directory and Azure Active Directory.• Maintained and configured WatchGuard Firewalls to ensure network security and protect against external threats.• Administered UniFi wireless access points, switches, and network controllers for optimal network performance.• Managed and maintained the Bitdefender GravityZone endpoint security solution to safeguard the organization's network and devices.• Configured security policies and monitored threats, ensuring robust protection against malware and cybersecurity threats.• Proficiently utilized the ConnectWise ticketing system to efficiently manage and prioritize support requests.• Provide technical support to clients, both remotely and on-site, for various IT issues and inquiries Show less

• Contributed to designing and implementing strong disaster recovery solutions, including offsite backup and recovery procedures for private cloud systems. • Managed Windows Server 2016/2022 and Active Directory/Group Policy Administration, added users to the company’s domain, and updated policies.• Installed and configured systems, operation systems, applications, and networks, ensuring high availability and optimal performance.• Monitored system performance, identified and… Show more • Contributed to designing and implementing strong disaster recovery solutions, including offsite backup and recovery procedures for private cloud systems. • Managed Windows Server 2016/2022 and Active Directory/Group Policy Administration, added users to the company’s domain, and updated policies.• Installed and configured systems, operation systems, applications, and networks, ensuring high availability and optimal performance.• Monitored system performance, identified and resolved technical issues proactively, and ensured minimal downtime using Atera and Wireshark.• Maintained system documentation, ensuring the integrity and security of all systems and data.• Conducted regular maintenance and upgrades to ensure maximum uptime and security. Show less