Ivan E. Ayerdi Email & Phone Number

Los Angeles, CA, US

-Coordinating the day-to-day activities for both the CEO and Chief Operating Officer, and providing support for other members of the 20MM leadership team.-Supporting general operations of the whole 20MM team by streamlining processes, event management, and supplying inventory.

- Collaborated with subject matter experts across the org to assist in design, development, and coordination of training programs within all branches of the company impacting approximately 300 employees across 3 sites. - Created a training matrix for roles across the company, ensuring the correct teams were assigned the appropriate training. This was.

-Overhauled client support system adapting ticketing system that cut response/resolve times from over a week to less than 24 hours. -Intake and action on job account setup requests from clients and assisting in the everyday housekeeping of the setup support program. -Responsible for leading projects that support the continued development and improvement of.

- Manage the Heal doctors, being the point person for all doctors, visits, routing, dispatch, and tech troubleshooting. - Manage process for inbound visit requests during the day, rebuilding routes for doctors as new visits come in and other visits are completed. - Handle any escalations from the patient support team and make calls to patients for any.

Greater Los Angeles Area

- Led a team of Account Specialists focusing on account management and sales tactics to increase Uber's driver-partner supply across the U.S. and Canada. - Successfully relaunched project in CA in accordance with new state laws, which were critical to the core business. Team hit 110% of driver-partner conversion goal within the first month.- Engaged and.

Greater Los Angeles Area

Mentorship Program Leader:-Managed the mentor team, a group of high performing Account Specialists who mentor struggling Specialists and new hires. Assigned and tracked mentees over 1 month periods. -Identified shortcomings of tracking mentor success. Created a system that tracked mentee performance and with that system saw an increase in customer.

Internet and social media marketing.

Riverside, CA