Ivan Escobar Email & Phone Number

• Member of original team dedicated to changing the way IT is managed by creating hardware/software automation and cloud orchestration tools designed to reduce or eliminate the need for SMB segment customers to employ a.
• Created and managed teams of sales engineers and support technicians.
• Project manager for both back-end deployments and customer-facing solutions.
• Led effort to create actionable reporting system on system uptimes, support response times and customer feedback.
• Helped build and deploy multiple hardware and software stacks in North America and Central America.
• Initiated and maintained key relationships with major partners, cornerstone customers and cloud providers.

• People‐focused technical sales professional who provides technical direction and business guidance to the engineering team. Proactively develops and maintains a team of high‐performing Pre‐sales Engineers and.
• Monitor and measure team progress against business plan and recommend changes as needed
• Responsible for identifying and matching desktop virtualization technology opportunities to address customer’s business issues and objectives, as well as channel partner technical training and enablement.
• Provide sales force and channel partners with technical and sales assistance, which resulted in attaining yearly sales goals of over $1 million.
• Developed and delivered sales technical presentations for seminar, webinars, user groups, and C-level meetings, as well as provided user feedback and market direction to product management.

• Deliver high quality consulting services as a leading authority by providing a deep working knowledge of enterprise management solutions and as a key ambassador in retaining client relationships. Demonstrate expertise.
• Driven by success to guarantee exceptional customer satisfaction as evidence by 100% positive customer feedback
• Project manager for both back-end deployments and customer-facing solutions.
• Recognized as the highest requested consultant to address complex enterprise engagements and to resolve challenging customer relations
• Utilized expertise as a team lead, new consultant trainer, and in developing and delivering channel certification learning modules

• Oversaw all aspects of business operations including, business development, client relationship management, technical services delivery and support. Maintained full accountability for the financial performance and.
• Promoted service offerings to LANDesk channel partners lacking the technical product expertise needed to address the needs of larger enterprise customers.
• Closed additional sales for products and services in 90% of engagements, which range between $50,000 to $200,000 per sale.

• Directed all aspects of operations for Latin America regional offices, including sales, marketing, technical support, HR, legal, and finance. Incorporated sales, support, and consulting programs into a foreign market.
• Turned around operations of troubled sales office in Brazil. Increase sales revenues by 22% while reducing operational costs by 30%.
• Implemented channel program in Latin America, which included local VAR establishing major OEM partnerships including IBM/Lenovo, Dell, Itautec (Brazil’s largest PC manufacturer), generating $1.3 million in first year.
• Aligned federal government sales in Mexico that eventually added $5.7 million in incremental sales.
• Contributed 20% overall growth in business ventures resulting in annual sales revenues of more than $3 million.

• Focused primarily on supporting business development activities in Mexico and Brazil. Provided management with valuable market data that influenced funding decision to facilitate expansion throughout Latin American.
• Provided customers and channel partners technical and sales assistance, which was instrumental in closing more than $1 million in sales in less than one year.
• Played key role in closing business with the largest bank in Brazil (one of the company's largest customers) that accounts for more than $4.2 million in licensing revenue.
• Recipient of the Americas' Sales Engineer of the Year Award (2004).

• Provided a gold /platinum level technical support to six assigned Fortune 500 accounts. Assessed customers’ 1-3 year projected business growth and presented them with solutions to accommodate their growth. This.
• Improved account renewal by over 120% while increasing sales of additional products, service contracts, product subscriptions, and onsite premium services.

• Supported diverse set of customer that required timely resolution of technical problems. In addition, identified opportunities to upgrade customers to technical account manager (TAM) service packages.
• Won several customer satisfaction awards for successfully resolving issues with the most difficult accounts and up-selling TAM packages.

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