Ivan Escobar Email & Phone Number

Member of original team dedicated to changing the way IT is managed by creating hardware/software automation and cloud orchestration tools designed to reduce or eliminate the need for SMB segment customers to employ a full-time IT staff. Helped define company products then enable sales team during go-to-market phase.• Created and managed teams of sales engineers and support technicians.• Project manager for both back-end deployments and customer-facing solutions.• Led effort to create actionable reporting system on system uptimes, support response times and customer feedback.• Helped build and deploy multiple hardware and software stacks in North America and Central America.• Initiated and maintained key relationships with major partners, cornerstone customers and cloud providers.

People‐focused technical sales professional who provides technical direction and business guidance to the engineering team. Proactively develops and maintains a team of high‐performing Pre‐sales Engineers and continually seeks innovative methods for improving team performance and profitability.• Monitor and measure team progress against business plan and recommend changes as needed• Responsible for identifying and matching desktop virtualization technology opportunities to address customer’s business issues and objectives, as well as channel partner technical training and enablement. • Provide sales force and channel partners with technical and sales assistance, which resulted in attaining yearly sales goals of over $1 million.• Developed and delivered sales technical presentations for seminar, webinars, user groups, and C-level meetings, as well as provided user feedback and market direction to product management.

Deliver high quality consulting services as a leading authority by providing a deep working knowledge of enterprise management solutions and as a key ambassador in retaining client relationships. Demonstrate expertise in integrating multiple, diverse processes and systems within a single engagement by efficiently analyzing project issues, identifying the possible solution options, and presenting and reviewing those options with the client. Scope engagements and provide expertise during sales proposal preparations by influencing strategic architectural direction. Designed and delivered OS migration and application packaging projects which included over 100 software titles in multiple OS platforms (Windows, Mac, & Linux).• Driven by success to guarantee exceptional customer satisfaction as evidence by 100% positive customer feedback• Project manager for both back-end deployments and customer-facing solutions.• Recognized as the highest requested consultant to address complex enterprise engagements and to resolve challenging customer relations• Utilized expertise as a team lead, new consultant trainer, and in developing and delivering channel certification learning modules

Oversaw all aspects of business operations including, business development, client relationship management, technical services delivery and support. Maintained full accountability for the financial performance and budget management to ensure the profitability of each consulting engagement. Provided project support in strategy development and business planning, network design, and deployments for clients in the USA, Canada, and Central America.• Promoted service offerings to LANDesk channel partners lacking the technical product expertise needed to address the needs of larger enterprise customers.• Closed additional sales for products and services in 90% of engagements, which range between $50,000 to $200,000 per sale.

Directed all aspects of operations for Latin America regional offices, including sales, marketing, technical support, HR, legal, and finance. Incorporated sales, support, and consulting programs into a foreign market by integrating processes, timelines, and benefits to meet local demands and requirements. Oversaw operating budget of $1.4 million with a sales quota of $3.1 million. Managed a staff of 18 employees located throughout regional offices in Latin America.• Turned around operations of troubled sales office in Brazil. Increase sales revenues by 22% while reducing operational costs by 30%.• Implemented channel program in Latin America, which included local VAR establishing major OEM partnerships including IBM/Lenovo, Dell, Itautec (Brazil’s largest PC manufacturer), generating $1.3 million in first year sales.• Aligned federal government sales in Mexico that eventually added $5.7 million in incremental sales.• Contributed 20% overall growth in business ventures resulting in annual sales revenues of more than $3 million.

Focused primarily on supporting business development activities in Mexico and Brazil. Provided management with valuable market data that influenced funding decision to facilitate expansion throughout Latin American markets. Played instrumental role in establishing two new sales offices (in Mexico city, Mexico and Sao Paulo, Brazil). Responsible for selection and qualification of channel partners. Managed team of 3 sales engineers and oversaw the performance of 14 channel partners.• Provided customers and channel partners technical and sales assistance, which was instrumental in closing more than $1 million in sales in less than one year.• Played key role in closing business with the largest bank in Brazil (one of the company's largest customers) that accounts for more than $4.2 million in licensing revenue.• Recipient of the Americas' Sales Engineer of the Year Award (2004).

Provided a gold /platinum level technical support to six assigned Fortune 500 accounts. Assessed customers’ 1-3 year projected business growth and presented them with solutions to accommodate their growth. This included presentation of third party tools to expand LANDesk product functionalities to ensure that expectations were consistently met or exceeded.• Improved account renewal by over 120% while increasing sales of additional products, service contracts, product subscriptions, and onsite premium services.

Supported diverse set of customer that required timely resolution of technical problems. In addition, identified opportunities to upgrade customers to technical account manager (TAM) service packages. • Won several customer satisfaction awards for successfully resolving issues with the most difficult accounts and up-selling TAM packages.

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