Ivan Estrada Email & Phone Number

Irvine, California, United States

Cabazon, California, United States

♣ Attended to guests with the goal of creating a welcoming environment, establishing rapport to drive sales.♣ Collaborated with other store locations to determine product availability, satisfying the wants and needs of clients. ♣ Increased customer satisfaction by providing personable and polite service that led to 5-star customer reviews.♣ Created campaigns to drive more traffic, resulting in 10% increase revenue.

Cabazon, Ca

♣ Handled customer complaints, via the phone and in-store, by proactively listening and providing solutions within a single phone call.♣ Exchanged contact information with customers to address questions and concerns they may have, leading to an increase in returning clients.♣ Guided staff when handling difficulties on the sales floor with role-playing scenarios.♣ Motivated sales team to exceed sales quotas through friendly competition and positive reinforcement via daily motivational goals.♣ Assisted with customer service training, followed up on merchandising skills, and provided feedback to sales floor team members via role-playing and quizzes on product knowledge.

Yucaipa, Ca

♣ Balanced the responsibilities of sales floor and cash office assistant, practicing efficiency when answering phone calls as well as training cashiers on effective counting techniques during busy store hours.♣ Maintained a safe workplace on a daily basis by emphasizing attention to detail when handling store cash and paperwork.♣ Overcame gaps in workplace knowledge by serving in multiple departments and learning about the challenges in each one, by interacting with customers and asking what can be improved.

Irvine, Ca

As Social Relations and Event Coordinator, I:- Coordinated events ranging from campus-wide events at UC Irvine to formal events in Palm Springs for 100+ guests.- Organized week-long events with other Greek Life organizations that involved managing a budget of thousands of dollars. As Recruiter, I: - Spearheaded recruitment periods that helped the fraternity grow- Allocated a budget of thousands of dollars for social events to promote membership- Promoted events by coordinating with various businesses in the area Through my time in these positions, I gained valuable experience in communicating effectively with businesses to organize events, and learned about the logistics of event planning as well as increasing my interpersonal skills.

San Bernardino, Ca

As a sales representative, I coordinated with customers to produce marketing strategies that would address their needs.Built a client base of 60+ customers through cold-calling, in-home product demonstrations, and recommendations.Attended training workshops that strengthened my sales approach and improved my interpersonal communication.

Bachelor Of Arts - Ba, Psychology & Social Behavior

Activities and Societies: Phi Kappa Psi, Men's Club Soccer Team

Sociology

Activities and Societies: Honors Program, Philosophy ClubWas a member of the Honors society, joined the Philosophy Club