● Led in troubleshooting hardware, software, and network issues for Windows and Macenvironments.● Provided timely technical support and assistance to end-users via phone, email, andin-person for hardware and software issues.● Managed and resolved service desk tickets within pre-established timeframes, ensuringhigh levels of customer satisfaction.● Conducted regular software updates and patches to ensure system security and stability.● Conducted user training sessions… Show more ● Led in troubleshooting hardware, software, and network issues for Windows and Macenvironments.● Provided timely technical support and assistance to end-users via phone, email, andin-person for hardware and software issues.● Managed and resolved service desk tickets within pre-established timeframes, ensuringhigh levels of customer satisfaction.● Conducted regular software updates and patches to ensure system security and stability.● Conducted user training sessions on IT tools and applications to improve efficiency andproductivity.● Installed, configured, and maintained desktops, laptops, and peripherals for end-users. Show less

● Conducted regular data audits and quality checks to ensure data integrity and compliancewith regulatory requirements.● Managed DEA’s technical equipment, JSI Box software, RedWolf, Penlink, Raytheoncommunication collection equipment.● Contributed to the development of data analytics best practices and standard operatingprocedures within the governmental DEA office.● Lead critical non-native audio transcriptions analysis and assessment, safeguarding allpertinent… Show more ● Conducted regular data audits and quality checks to ensure data integrity and compliancewith regulatory requirements.● Managed DEA’s technical equipment, JSI Box software, RedWolf, Penlink, Raytheoncommunication collection equipment.● Contributed to the development of data analytics best practices and standard operatingprocedures within the governmental DEA office.● Lead critical non-native audio transcriptions analysis and assessment, safeguarding allpertinent data reliability.● Maintained and enhanced a government approved windows compatible storage for criticalvoice library of foreign languages to ensure Task Monitor success.● Managed the preservation and maintenance of all video and audio equipment throughouttheir life cycles, ensuring optimal functionality and delivering high-quality tools to fieldagents.● Developed a Slang list library and codes to ensure potential investigation projects. Show less

● Conducted thorough inspections of disaster-affected areas to assess damages and evaluateeligibility for federal assistance.● Utilize FEMA's electronic systems and databases to record inspection data and maintainaccurate records.● Provide guidance and assistance to individuals and communities regarding disasterrecovery procedures and available resources.● Communicate effectively with team members and supervisors to coordinate inspectionschedules and prioritize… Show more ● Conducted thorough inspections of disaster-affected areas to assess damages and evaluateeligibility for federal assistance.● Utilize FEMA's electronic systems and databases to record inspection data and maintainaccurate records.● Provide guidance and assistance to individuals and communities regarding disasterrecovery procedures and available resources.● Communicate effectively with team members and supervisors to coordinate inspectionschedules and prioritize tasks.● Identify potential hazards and safety concerns during inspections, taking appropriatemeasures to mitigate risks and ensure the safety of personnel and residents.● Document findings accurately and comprehensively, adhering to FEMA guidelines andprotocols.● Maintained performance and quality standards based on established call center metricsincluding turn-around times. Show less

● Assist Government in managing all aspects of language, regional expertise, andculture (LREC) training, enhancing its effectiveness by 95%.● Executed planned Program of Instruction (POI) and ad hoc tutoring sessions.● Developed daily lesson plans with a minimum of one day in advance of delivery, ensuringcomprehensive coverage of material and behavioral progress while compiling weeklyprogress reports for program enhancement.● Enhanced student learning outcomes by… Show more ● Assist Government in managing all aspects of language, regional expertise, andculture (LREC) training, enhancing its effectiveness by 95%.● Executed planned Program of Instruction (POI) and ad hoc tutoring sessions.● Developed daily lesson plans with a minimum of one day in advance of delivery, ensuringcomprehensive coverage of material and behavioral progress while compiling weeklyprogress reports for program enhancement.● Enhanced student learning outcomes by actively developing and modifying current trainingmaterials to incorporate tailored modules within the 200-hour courses, ensuring alignmentwith individual student needs for optimized skill acquisition and retention.● Fostered a positive and professional learning environment, effectively addressing studentbehavior and attendance concerns in collaboration with site leadership.● Utilized designated materials specified in the POI and other government-approvedresources to facilitate instruction and enhance learning outcomes.● Collaborated with leadership and curriculum developer’s liaison in addressing all existinggaps that would hinder scholar progress. Show less

• Responsible for teaching groups of students with mild or moderate disabilities. You will modify existing curriculum on basic subjects (Spanish-reading and writing) to meet each student’s learning requirements and build individual lesson plans tailored to their specific needs• Help and inspire children to achieve important learning milestones• Keep track of and reflect on students’ progress • Monitor children’s behavioral patterns and arrange appropriate interventions if… Show more • Responsible for teaching groups of students with mild or moderate disabilities. You will modify existing curriculum on basic subjects (Spanish-reading and writing) to meet each student’s learning requirements and build individual lesson plans tailored to their specific needs• Help and inspire children to achieve important learning milestones• Keep track of and reflect on students’ progress • Monitor children’s behavioral patterns and arrange appropriate interventions if needed• Find engaging activities to teach skills • Manage classroom crises and resolve conflict• Prepare students for transition to the next grade• Inform parents about their children’s performance and potential problems• Coach/mentor other professionals who work with children with disabilities• Designing Individualized Educational Plans (IEPs). Show less