Ivan Gonzalez Email & Phone Number

Texas, United States

As a billing representative, i was responsible for handling all inbound calls and tickets for anything related to clients subscriptions and offering tech support when having issues with their Stripe account.Consistently the top performer and process the highest volume of tickets in FreshDesk while alsobeing given a magnitude of additional side projects that help with business audits, client relations,employee feedback, escalated ticket management, and implementation of better business practices forthe department.Promoted to Customer Care Specialist within the year and was delegated to outbound call and emailretention for clients looking to cancel, on top of the billing responsibilities that I had while in along transition period. Promoted to Senior Customer Care Representative 4 months after the department opened due to stellar performance. I have been training new employees since my *Second week* of being hired at the company, with my first session being a colleague who was hired the week before me. I have trained everyone in the Customer Care Department in their new role and have been consistently told that my training style is preferred over that of other members, including the more tenured representatives.

A Style Consultant is passionate about apparel and accessories, brings the energy of style to life withcompelling in-store presentations that enable quick and easy self-discovery.As a Style Consultant, I was tasked with being welcoming and helpful in meeting guests needs on thesales floor and in the fitting room and have resources to provide assistance with outfitting, accessorizingand building the basket to drive top line sales.On most days I was tasked with other areas outside of style including electronics, front end cashier, andfulfillment as i was a quick performer and it allowed me to help areas of the store that were in need ofdire assistance while still keeping my area maintained.

As an Assistant Manager at Extra Space storage I assisted the store manager in maintaining the storeand property up to Extra Space standards.I interacted and supported customers in a variety of ways including, finding the correct space for them,assisting with any inquiries they might have, and resolving on-site incidents in a collected manner.I was responsible for meeting both of my stores monthly metrics such as conversions, rentals, and newrenters insurance.I was also responsible for helping maintain our monthly, and by extension yearly , budget for my storesto ensure full fiscal success.

As an Associate at Aldi, we do more than scan items for customers. We are tasked with managing all transactions and resolve any issues any customer might have. It is our responsibility to maintain the entire store in proper order by making isles and shelves look organized, come in the morning to unload pallets and stock shelves, and maintain a positive attitude to serve all customers with the highest of standards.

I started as Crew in October and got promoted to Crew Leader in November.Crew leads are given the responsibility of leading the station that they are in, and are normally scheduled in the more "intensive" areas of the job that normal crew are less equipped to handle. Examples include Back bar, which was the title given to the person who was in charge of running and maintaining the concessions stand and Guest Services, which was the area in which guests with questions, comments, and concerns regarding the theater go to and the "GS" would assist the guest while attempting to not escalate issues to upper managementAs a crew leader it was my responsibility to ensure the swift and thorough training of all new employees in all the stations that they will be tasked to work at and I would mitigate onsite issues by patiently listening to employee and guest concerns and finding effective methods for resolution.

I worked at Jack in the Box during my senior year of high school. My tasks were to run the front and drive-thru by taking orders, take card and cash payments, and deliver the food in a timely manner. At the end of my shift, it was my responsibility to create and maintain a cash report

Associate'S Degree

School Of Business And Management, 12Th