Ivan Guimaraes Email & Phone Number

Barueri - Sp

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development. Provide delivery on SimpliVity Hyperconverged Infrastructure

Hewlett Packard Enterprise Brazil

Remote Support Engineer for Microsoft and Vmware productsConsulting in Microsoft Windows family and Messaging (Exchange) Second level support for Microsoft Hyper-V and Vmware ESXi 5.x (vSphere)Some certifications:Monitoring and Operating a Private Cloud - Windows Server 2012 R2VMware Certified Professional 5 - Data Center VirtualizationEnterprise Administrator on Windows Server® 2008MCT - Microsoft Certified trainer 2012IT ConferencesVmware Fórum 2012 TechEd Microsoft 2011

Provide proactive services in accordance with the HP contract support portfolio. The RSAA monitors and reviews all critical calls, performs SPR analysis, and acts as the customer's advocate. Additionally provides enhanced escalation management and reporting. The RSAA proactively addresses remote account support needs and coordinates resources for timely problem resolution.

Field hardware enginner and support (business automation)Novell administrator of Itautec ServicesMicrosoft Support Analyst