Ivan Guy Email & Phone Number

Plano, Texas, United States

Plano, Texas, United States

Plano, Texas

• Developing and mentoring 15+ associates
• Reporting compliance monitor results to senior leadership team.
• Tracking and resolving process breakdowns within quality assurance and identity theft team.
• Prepare and deliver monthly performance reviews for direct associates.
• Build and maintain positives working relationships within multiple teams.
• Manage business level CTQs.

Plano, Texas

• Executing monthly compliance control monitors.
• Reporting compliance monitor results to senior leadership team.
• Responsible for reviewing quality errors and re-mediating errors that are potentially harmful for customers.
• Reviewing monthly quality disputes.
• Calibrating with associates on error trends and recommending audit improvement strategies.
• Tracking and resolving process breakdowns.

Plano, Texas

• Monitor and evaluate associates performance against established performance metrics to determine level of adherence to company policies and procedures.
• Work with designated points of contact for business units to resolve issues that arise.
• Complete file reviews and provide detailed summaries to the business leadership team.
• Provide anecdotal feedback on quality adherence and risk.
• Develop training materials and complete monthly calibrations with management.

Plano Texas

• Approved or denied applicants for auto loans.
• Reviewed documents for possible fraud.
• Calculated loan to value ratio to ensure the loan applied for did not exceed the guidelines defined by company credit policies.
• Answered a wide range of customer inquiries related to the company’s lending products.
• Reviewed and calculated customer’s income using paystubs and bank statements.

Plano Texas

• Negotiated payment arrangements from significantly delinquent customers.
• Worked with vendors to ensure collateral is located and retrieved as necessary.
• Utilized skip tracing tools to locate customers successfully.