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Ivan Ho is listed as Global Contact Center Operations Consultant at Dell Technologies, a with 270292 employees, based in Bayan Lepas, Penang, Malaysia. AeroLeads shows a work email signal at dell.com and a matched LinkedIn profile for Ivan Ho.
Ivan Ho previously worked as Global Contact Center Operations Senior Manager at Dell Technologies and Head Of Department - Outsourcing Malaysia at The National Ict Association Of Malaysia (Pikom). Ivan Ho holds Bachelor Of Science (B.Sc.), Computer Science from Iowa State University.
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AeroLeads found 1 current-domain work email signal for Ivan Ho. Compare company email patterns before reaching out.
Accomplished Senior Manager with extensive background in directing corporate operations with 26 years of experience in fast-pace, service-oriented and customer-first environments. iVan currently serves as a Senior Manager in Dell's APJ Technical Support Contact Centers of ~1500 team members, playing various roles in CCO for the past 11 years. Prior to Dell, iVan worked for Intel's global operation and had led the Malaysia ICT industry in its outsourcing strategy and developed public policies.iVan received his Bachelor degree in Computer Science from USA. Married with one lovely daughter who is embarking into tertiary education. Common personal traits are assumed responsibility, balanced risk-taking, result-oriented and personality profiled as Melancholy-Choleric. In his free time, iVan enjoys scuba diving and volunteers at Kechara Soup Kitchen to provide food to the poor and homeless, and manning the Befrienders hotline for suicide prevention.
Listed skills include Contact Centre, Call Center, Outsourcing, Bpo, and 19 others.
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Penang, Malaysia
• Regional and Global senior leadership engagements.• Leadership and Consultancy to help balancing Customer Experience and Financials of ~1500 team members.• Transformation Enabler, through participation in face-to-face summits and end to end Program Management.• Drive performance Leadership. Service Level Mitigation. Scorecard reviews.
Penang, Malaysia
• Owned APJ Technical Support contact centers' performance: ~9M contacts/year, 1700+ agents, drove productivity & utilization to achieve high & consistent Service Level. • Drove offering readiness with stakeholder collaborations to achieve best cost support model. • Drove regional infrastructure stability with corporate IT.
Kuala Lumpur, Malaysia
• Initiated National Standard of Employability (NSE) to benchmark Malaysia talent in outsourcing industry.• Played a pivotal role in industry panel discussions and NKEA to formulate action plan for industry development.• Pioneered Smart Sourcing Summit for networking and showcase Malaysian companies’ capabilities.
Penang, Malaysia
• New Contact Center startup - site selection, infrastructure requirement and system design.• Lead management staffs / agents to develop growth & training plans. Expand from 09 to 80 seats in 1 year.• Optimized end-to-end support process – achievement of US$1 million in annual savings.
Penang, Malaysia
• Call Center Industry Advisory Council USA (CIAC) Operation Manager Certified.• Led global operations to meet performance targets on efficiency, cost, productivity and quality. • Designed / implemented AERT crisis management process adopted by Intel worldwide. • Coached, motivated and retained management/support staffs.
Penang, Malaysia
• Defined, analyzed operation problems and deployed process improvement. • Global customer engagement with support partners/customers for seamless automation support.• Managed operational indicators to drive continuous improvement program. • Managed various focus teams to resolve chronic business issues. • Improved customer service operation to achieve overall customers’ satisfaction level.
Penang, Malaysia
• Supported warehouse systems, developed workarounds for systems’ bugs.• Worldwide coordination on system upgrades and downtime.• Analyzed LAN requirement, legacy systems and servers utilization for MMO/SBNG/Motherboard to ensure successful operation transfer from USA to Penang.• MIW IT Fit-up Leader – Ensured systems/floor layout, LAN/WAN, firewall, gateway, cordless handheld devices, PCs and servers were tested and commissioned.• Project Manager for Windows NT Migration and Year2000 Project – Analyzes site-wide technical aspects, business needs and coordination to ensure smooth deployment with no impact to production.• Community Project Manager for ComQuiz98, Penang@IT, Science & Technology Exhibition, Malaysia IT Training Focus Team.
Other employees you can reach at delltechnologies.com. View company contacts for 270292 employees →
黄东城
Colleague at Dell TechnologiesXiamen, Fujian, China
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Barnie Ooi
Colleague at Dell TechnologiesSingapore
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James Taylor
Colleague at Dell TechnologiesBurns, Wyoming, United States
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Shahbaz Shahajahan
Colleague at Dell TechnologiesBengaluru, Karnataka, India
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Krishan Sharma
Colleague at Dell TechnologiesShimla, Himachal Pradesh, India
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Vítor Gonçalves
Colleague at Dell TechnologiesLisboa, Lisbon, Portugal
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Ernesto Almeida
Colleague at Dell TechnologiesMaringá, Paraná, Brazil
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Dexter Stafford
Colleague at Dell TechnologiesAtlanta, Georgia, United States
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Swativerma Swativerma
Colleague at Dell TechnologiesIndore, Madhya Pradesh, India
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Sumit Punhani
Colleague at Dell TechnologiesGreater Sydney Area, Australia
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Quick answers generated from the profile data available on this page.
Ivan Ho works for Dell Technologies.
Ivan Ho is listed as Global Contact Center Operations Consultant at Dell Technologies.
AeroLeads has found 1 work email signal at @dell.com for Ivan Ho at Dell Technologies.
Ivan Ho is based in Bayan Lepas, Penang, Malaysia while working with Dell Technologies.
Ivan Ho has worked for Dell Technologies, The National Ict Association Of Malaysia (Pikom), A.Domain Sdn Bhd, and Intel Technology Malaysia.
Ivan Ho's colleagues at Dell Technologies include 黄东城, Barnie Ooi, James Taylor, Shahbaz Shahajahan, and Krishan Sharma.
You can use AeroLeads to view verified contact signals for Ivan Ho at Dell Technologies, including work email, phone, and LinkedIn data when available.
Ivan Ho holds Bachelor Of Science (B.Sc.), Computer Science from Iowa State University.
Ivan Ho is listed with skills including Contact Centre, Call Center, Outsourcing, Bpo, Service Delivery, Sla, Telecommunications, and Business Process Improvement.
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