Ivan Jarrin Email & Phone Number

Tampa/St. Petersburg, Florida Area

Manager of Product Support – Analytics Division 2004-Presento Lead a team of 14 Technical Support Engineers responsible for supporting our Workforce Analytics and Workforce Central labor management systemso Deliver guidance to external partners as well as to Professional Services team members behind the integration of our management systemso Manage organization’s Latin American division, improving efficiency and performance of personnel and operations since inheriting responsibility in October 2018o Ensure effective work prioritization, project assignments, coordination of work plans, and development of achievement plans thus enabling successful client relationshipso Serve as application expert for advanced product development strategies, informing the decision-making of other leaders while mentoring team towards project deliveryo Oversee proper servicing of team’s 200+ customer accounts, ensuring clients understand how to leverage these tools to improve operations and add efficiencyo Define client requirements and align product specifications to facility needs prior to deploying personnel and resources to ensure on-time, successful completiono Guide project plans throughout the cross-functional development and execution life-cycle, from management and execution to tracking and performance checkso Collaborate with stakeholders across teams on project definition, verification, business readiness analysis, and functional evaluation of both product and process