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Ivan Katalinić Email & Phone Number
Technical Support Specialist
at
ButterflyMX
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Support Specialist
Location
Zagreb, Zagreb, Croatia
Company size
Who is Ivan Katalinić? Overview
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Quick answer
Ivan Katalinić is listed as Technical Support Specialist at ButterflyMX, a company with 395 employees, based in Zagreb, Zagreb, Croatia. AeroLeads shows a matched LinkedIn profile for Ivan Katalinić.
Ivan Katalinić previously worked as Customer Support Systems Administrator at Supersport and Head Data Analyst at Lahlahland. Ivan Katalinić holds High School Diploma, Baking And Pastry Arts/Baker/Pastry Chef, 3 from Prehrambeno Tehnološka Škola Dubrava.
Company email context
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ButterflyMX
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Profile bio
About Ivan Katalinić
Trying to continually learn and turn challenges into fresh goals & opportunities.Have found work success by using research & empathy to meet business needs in a way which puts the user first, addressing as many needs and wants as possible, while employing an efficiency and goal oriented focus.I enjoy taking ownership of a product or process, as well as collaborating with like-minded people - be it in an end-user supportive role, as a coach, with a mentor or when defining requirements, brainstorming, presenting or negotiating.With almost 4 years of experience in the iGaming space, I've had the chance to provide both customer & product support, build datasets, design dashboards, manage reporting flows, design & configure workflows, build customer journeys and optimize or automate various business processes across CS, CRM, BI & UX projects both as a solo executive and in cross-team collaborations.Whether in-person or remotely, have shown a demonstrated ability to perform on own initiative, work as part of a team, coach individuals, utilize BI, present research, define requirements, engage in knowledge-sharing sessions and collaborate with teams on complex multidisciplinary projects with timely project delivery - as well as engaging in vendor acquistions, negotiations and high-level B2B communications when in a position of a product owner.Some of the milestone or project delieveries that I’ve been accountable for include:- Setup of multiple ETL to Dashboard reporting pipelines for Management, Financial, CRM & other teams- Automation of calculations for activity-based reward & rebate programs.- Helpdesk data migration & configuration that resulted in +15% to +20% increases in KPIs (FCR, First Reply Time, Resolution Time, Handling Time, Tickets Solved, CSAT…) almost across the board, before introduction of additional productivity automations- Configuration & Budgeting for CRM Bonusing Customer Journeys- Design of Self-Service Chatbot Journey
Current workplace
Ivan Katalinić's current company
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Butterflymx
12 roles
Ivan Katalinić work experience
A career timeline built from the work history available for this profile.
Customer Support Systems Administrator
- Owner of helpdesk & chatbot products, implementation and configuration thereof with the goal of improving KPIs & the UX for both end-users and agents alike, primarily through automations.- Complete helpdesk analytics from agent performance to customer journey.- Workflow optimization through research, analytics, listening to user needs and creative.
Feb 2023 - May 2024
Head Data Analyst
Lahlahland
- Leading department development, training, alignment & research.- Ad-hoc analytics along with Implementation and maintenance of multiple datasets, dashboards and reporting workflows.- Managed & coached a virtual team of analysts in support of marketing, VIP, risk-management, content-management and financial teams with clean, actionable data & bespoke.
Sep 2020 - Aug 2022
Customer Support Supervisor
Lahlahland
- Supervising shifts, creation of training material & onboarding of agents.- Managing high-value and VIP bettors & casino players.- Client retention & quality control.- Addressing technical & niche customer-facing issues.- Assisting risk-management and CRM teams with data collection, pushing campaigns, promos, feedback collection, etc.
May 2020 - Aug 2020
Customer Support Agent
Lahlahland
- Customer service, client retention, promo campaigns & tech support for a primarily SEA region focused Online Casino.- Live Chat & Ticketing channels.
Mar 2020 - Apr 2020
Oct 2019 - Jan 2020
Section Chief
- Cold section chef in a high-standard and high-volume restaurant.- Preparation, cooking, plating, presentation, inventory management, cleaning duties, etc.
Jun 2019 - Sep 2019
Customer Support Agent
- Croatian firm serving a meal-kit delivery giant’s (HelloFresh) US customers.- Customer service, sales & retention campaigns, etc.- Email, Live Chat & Telephone
Aug 2018 - Jun 2019
Taxi Driver
- Self employed as owner of own company in partnership with Uber during this time.- Interesting experience with unique opportunities and challenges.
Nov 2017 - Jul 2018
Fitter Of Blinds And Shades
- Construction, assembly & fitting of various models of shades, blinds, canopies, anti-mosquito netting, etc.- On-site jobs across building sites, private homes & offices.- Time, provisions & inventory management.- Doing the work in a professional, efficient and tidy manner as to promote the firm with quality work and positive customer experience.
Jul 2016 - Oct 2017
Hostel Manager
Dempsey'S Hostel
- Reception, bookings and customer service along with cleaning duties.- Management of provisions & premises, maintenance, etc.- Workload management & staff scheduling.- Highly social and engaging environment due to the live-in nature of the position.
Jul 2015 - Jun 2016
Fitter Of Blinds And Shades
- Construction, assembly & fitting of various models of shades, blinds, canopies, anti-mosquito netting, etc.- On-site jobs across building sites, private homes & offices.- Time, provisions & inventory management.- Doing the work in a professional, efficient and tidy manner as to promote the firm with quality work and positive customer experience.
Jun 2013 - Jun 2015
Team & coworkers
Colleagues at ButterflyMX
Other employees you can reach at butterflymx.com. View company contacts for 395 employees →
JH
Jordan Harris
Colleague at ButterflymxDenver, Colorado, United States, United States
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TJ
Teodora Jovičić
Colleague at ButterflymxBelgrade, Serbia, Serbia
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CS
Charles Swank
Colleague at ButterflymxNew York, New York, United States, United States
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MM
Martin Mihalj
Colleague at ButterflymxUnited States, United States
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SA
Saibu Alikan
Colleague at ButterflymxChennai, Tamil Nadu, India, India
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BD
Brennan Doyle, Mpp
Colleague at ButterflymxNew York, New York, United States, United States
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EE
Elangovan.R Elangovan .R
Colleague at ButterflymxNorth Delhi, Delhi, India, India
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SR
Sri Ram
Colleague at ButterflymxHyderabad, Telangana, India, India
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TC
Tomislav Crnčić
Colleague at ButterflymxCroatia, Croatia
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DC
David Cochran
Colleague at ButterflymxChampaign, Illinois, United States, United States
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Jordan Harris
Colleague at ButterflymxDenver, Colorado, United States, United States
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TJ
Teodora Jovičić
Colleague at ButterflymxBelgrade, Serbia, Serbia
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CS
Charles Swank
Colleague at ButterflymxNew York, New York, United States, United States
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MM
Martin Mihalj
Colleague at ButterflymxUnited States, United States
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SA
Saibu Alikan
Colleague at ButterflymxChennai, Tamil Nadu, India, India
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BD
Brennan Doyle, Mpp
Colleague at ButterflymxNew York, New York, United States, United States
View →
EE
Elangovan.R Elangovan .R
Colleague at ButterflymxNorth Delhi, Delhi, India, India
View →
SR
Sri Ram
Colleague at ButterflymxHyderabad, Telangana, India, India
View →
TC
Tomislav Crnčić
Colleague at ButterflymxCroatia, Croatia
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DC
David Cochran
Colleague at ButterflymxChampaign, Illinois, United States, United States
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1 education record
Ivan Katalinić education
-
Prehrambeno Tehnološka Škola Dubrava
FAQ
Frequently asked questions about Ivan Katalinić
Quick answers generated from the profile data available on this page.
What company does Ivan Katalinić work for?
Ivan Katalinić works for ButterflyMX.
What is Ivan Katalinić's role at ButterflyMX?
Ivan Katalinić is listed as Technical Support Specialist at ButterflyMX.
Where is Ivan Katalinić based?
Ivan Katalinić is based in Zagreb, Zagreb, Croatia while working with ButterflyMX.
What companies has Ivan Katalinić worked for?
Ivan Katalinić has worked for Butterflymx, Supersport, Lahlahland, Uber, and Hall & Woodhouse Ltd.
Who are Ivan Katalinić's colleagues at ButterflyMX?
Ivan Katalinić's colleagues at ButterflyMX include Jordan Harris, Teodora Jovičić, Charles Swank, Martin Mihalj, and Saibu Alikan.
How can I contact Ivan Katalinić?
You can use AeroLeads to view verified contact signals for Ivan Katalinić at ButterflyMX, including work email, phone, and LinkedIn data when available.
What schools did Ivan Katalinić attend?
Ivan Katalinić holds High School Diploma, Baking And Pastry Arts/Baker/Pastry Chef, 3 from Prehrambeno Tehnološka Škola Dubrava.
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