- Provide 24/7 incident response for cyber-security and service resilience in Telco and Media sectors.- Monitor network feeds and conduct triage for security threats.- Analyse OSINT and cyber intelligence feeds to produce actionable reports.- Manage stakeholder communication, escalated incidents, and collaborated on investigations.- Conduct root cause investigation and enforce regulatory compliance.

- Monitored and responded to alarms on StarHub's broadband network systems, ensuring 24/7 coverage.- Addressed daily subscriber issues through troubleshooting and conducted network diagnostics on routers and switches to minimize downtime and adhere to SLAs.- Collaborated with level 3 engineers and vendors to promptly resolved network outages.- Coordinated both planned and urgent maintenance activities, effectively communicating with management and subscribers.