Senior System Support Engineer
Current๐ง๐ฒ๐ฎ๐บ ๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ ๐๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ (๐ฏ+ ๐๐ฒ๐ฎ๐ฟ๐)โข Led cross-functional teams in multi-client environments.โข Managed in-house software administration and deployment.โข Oversaw production, test, and development environments.โข Facilitated team meetings and assigned tasks๐ง๐ฒ๐ฐ๐ต๐ป๐ถ๐ฐ๐ฎ๐น ๐๐ ๐ฝ๐ฒ๐ฟ๐๐ถ๐๐ฒโข ๐ฆ๐ฒ๐ฟ๐๐ฒ๐ฟ ๐๐ฑ๐บ๐ถ๐ป๐ถ๐๐๐ฟ๐ฎ๐๐ถ๐ผ๐ป: VM's management and IIS configuration.โข ๐ ๐ผ๐ป๐ถ๐๐ผ๐ฟ๐ถ๐ป๐ด: SQL Agent jobs, Task Scheduler jobsโฆ Show more ๐ง๐ฒ๐ฎ๐บ ๐๐ฒ๐ฎ๐ฑ๐ฒ๐ฟ ๐๐ ๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ (๐ฏ+ ๐๐ฒ๐ฎ๐ฟ๐)โข Led cross-functional teams in multi-client environments.โข Managed in-house software administration and deployment.โข Oversaw production, test, and development environments.โข Facilitated team meetings and assigned tasks๐ง๐ฒ๐ฐ๐ต๐ป๐ถ๐ฐ๐ฎ๐น ๐๐ ๐ฝ๐ฒ๐ฟ๐๐ถ๐๐ฒโข ๐ฆ๐ฒ๐ฟ๐๐ฒ๐ฟ ๐๐ฑ๐บ๐ถ๐ป๐ถ๐๐๐ฟ๐ฎ๐๐ถ๐ผ๐ป: VM's management and IIS configuration.โข ๐ ๐ผ๐ป๐ถ๐๐ผ๐ฟ๐ถ๐ป๐ด: SQL Agent jobs, Task Scheduler jobs, Check_mk.โข ๐ฆ๐ฐ๐ฟ๐ถ๐ฝ๐๐ถ๐ป๐ด: Batch, PowerShell, T-SQL, Excel formulas for automation.โข ๐๐ฎ๐๐ฎ๐ฏ๐ฎ๐๐ฒ: MSSQLโข ๐๐ป๐ณ๐ฟ๐ฎ๐๐๐ฟ๐๐ฐ๐๐๐ฟ๐ฒ: Matomo, Identity Server, Reporting Services, IISโข ๐ฆ๐๐๐: Full software development lifecycle experience.โข ๐๐ผ๐ฐ๐๐บ๐ฒ๐ป๐๐ฎ๐๐ถ๐ผ๐ป: Procedure writing, Knowledge sharing and Confluence usageโข ๐ง๐ถ๐ฐ๐ธ๐ฒ๐ ๐๐๐๐๐ฒ๐บ: JIRA usage.๐ข๐๐ต๐ฒ๐ฟ ๐๐ผ๐ผ๐น๐ (basic usage)โข Power BI Desktopโข Azure Portalโข Forkโข Android Studio Dolphinโข Bamboo/Bitbucketโข Docker๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ & ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐โข Provided L1/L2 support for logistics software and end users.โข Provided L3 technical support for critical issues. (backup/recovery, automation, security and monitoring).โข Ensured quality through rigorous testing and deployment processes.โข Managed UAT and maintained up-to-date documentation.โข Proactively suggested innovative solutions to improve efficiency.โข Accurately tracked time and logged activities. Show less