Ivan Kovačević Email & Phone Number

Serbia

Ensuring that software is delivered on time and meets the agreed-upon specifications and quality standards. This includes working with the development team to identify and address any issues or challenges that may arise during the delivery process.Coordinating the deployment of software to production environments, including coordinating with IT operations.

Serbia

• Additional to previous CCC Supervisor role:
• Managing and supervising day to day operations of a global team consisting of 125 specialists, 2 Supervisors and 6 Team leads;
• Providing HD remote support to 18 world famous retail brands, in more than 50 countries and 13 different languages;
• Responsible for team performance, monitoring KPIs and achieving daily and monthly targets, ensuring that customer SLAs are met;
• Analyzing workflow functioning to identify process improvements and gaps based on key metrics, account reviews, and customer feedback;
• Involved in on-boarding new customers, solution design and pre-sales activities;

Serbia

Managing the day to day operations for 4 teams of 26 remote support technical agents in total, supporting 7 EU based retail clients. In charge for expansion, internal-external technical and management consulting. Assisting sales and SMO teams in renewals and acquiring of new services.Continuous business improvement, business development and creation of DR.

Serbia

• Required to oversee and coordinate multiple projects; Responsibilities of this role originate in the Sell Phase and extend through the Deployment Phase of the Project Management Governance Process; Oversight of.
• Responsible for coordinating projects communications, including compiling project information for reviews and promoting Governance compliance with the project management team
• Able to respond to the majority of situations with limited guidance and formulate alternative courses of action on more complex information with additional guidance from more senior employees
• Assumes full accountability for overall success of a project through deployment
• Define project goals and objectives; Identify customer requirements; Identify resource requirements; Ensure headcount and capital dollar resources are identified for all project phases; Track incurred and projected.
• Develop and be accountable for the overall project plan by integrating sub-project plans; Ensure resources are committed and engaged for all project phases

Serbia

• Supporting 22 clients from NAMER region
• Coordinating activities with various stakeholders AIM team, Network team, MSCA team, EPM team, EPS team, Packagers…
• Direct communication with the customers forPatch planning, daily reporting, quarterly reporting, weekly meetings via various communication channelsAsk customers targeted questions and provide prompt and accurate.
• Daily monitoring of ATMs in various tools and cross checking with the reports.
• Troubleshooting AMT connectivity and update operational status in SharePoint.
• Various software, campaign and Microsoft security patches deployment using SCCM and IT Client Automation Manager (CA)

Serbia

• Projects:2012 – 2013 Project lead on implementation of new corporate website and web shop2014 – 2015 Project lead on the new website for the loyalty club that has more than 36 000 users Build functional and easy-to-use.
• Test website across browsers, operating systems and devices. Maintain, configure and troubleshoot servers
• Ensure site security by setting up firewalls and login pages. Optimize loading speeds and capacity
• Update website content and review SEO. Monitor and analyse site performance (e.g. traffic, conversions)Address user complaints As a designer my responsibilities were: Interpreting the Companies business needs and.

Beograd

Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.Graphic designOrganizing market researchWriting press releasesArranging promotional eventsAssessing the results of a marketing campaignHelping to drive online traffic with web-related campaigns

Belgrade

• Troubleshot, repaired software and hardware problems on PCs, laptops, workstations and printers
• Supported IT Projects with end-to-end system solutions
• Consulted individuals and groups on computer equipment needs and recommended upgrade options
• Implementing new solutions and upgrading old PC stations
• Resolved virus and malware issues with a 95% success rate
• Prepped new laptops and desktops for deployment; installed software and operating systems

Belgrade

Monitoring and controlling security operations and supervising security staff duties. Fully in charge for the security operations in my shifts - making sure that over 400 staff members are in their places, ensuring that official entrances are being used and operated according to the security procedures, that all entries to the university village are.

Serbia

• During the studies, I was a selected to become Graduate Teaching Assistant on database courses (Oracle and MS access) and MS Office courses (MS Word, MS Excel, MS Power point). Also in that time, I was a part of.
• Implementation of video conferences for distance learning
• Software development for the access control and time tracking for employees
• Development of the first universities ALUMNI website
• Backed up and restore data, operating systems, files, and drivers
• PC maintenance (150+ PCs)

Master'S Degree, Information Technology Project Management

Engineer'S Degree, Computer And Information Science, 8,9