Hello, my name is Ivan. I am born and raised in Sofia. I have graduated InstitutoBilingüe de Bachillerato ''Miguel de Cervantes'' 164 with Spanish in Sofia. Since then, Ihave worked on different types of positions, most commonly with a lot of clients andthe interaction with them has helped me to practice my two languages.With nearly three years of experience as a Customer Support Specialist at Crypto.com I honed my skills in providing top-tier customer support by actively engaging with customers, addressing their inquiries promptly, and efficiently resolving complex issues. One of the highlights of my experience was managing communication channels for VIP Private members, handling critical queues such as account takeovers, card disputes, and deposit/withdrawals to and from the platform. This responsibility required a high level of attention to detail, problem-solving skills, and a customer-centric approach.