Ivan Liew Email & Phone Number

Kota Kinabalu, Sabah, Malaysia

Kota Kinabalu, Sabah, Malaysia

- Monitored and analyzed store performance data, including sales, inventory, and customer feedback, and provided feedback and recommendations to superiors to improve store performance and achieve business objectives.- Successfully managed daily store operations, including sales, inventory, staffing, customer service, and store maintenance, resulting in improved store performance, increased revenue, and higher customer satisfaction.- Managed and coached store employees, including… Show more - Monitored and analyzed store performance data, including sales, inventory, and customer feedback, and provided feedback and recommendations to superiors to improve store performance and achieve business objectives.- Successfully managed daily store operations, including sales, inventory, staffing, customer service, and store maintenance, resulting in improved store performance, increased revenue, and higher customer satisfaction.- Managed and coached store employees, including recruitment, training, scheduling, and performance management, resulting in improved employee engagement, productivity, and retention.- Collaborated with cross-functional teams to optimize store operations, including retail merchandising and visual merchandising, resulting in increased sales and customer traffic.- Developed and maintained positive relationships with customers, resulting in increased customer loyalty and repeat business. Show less

Kota Kinabalu, Sabah, Malaysia

- Demonstrated in-depth knowledge of products and recommended appropriate items to customers based on their needs, preferences, and budget.- Efficiently and accurately processed delivery orders, invoices, and bills by keying them into the system, resulting in improved data accuracy, timely payments, and efficient record keeping.- Demonstrated strong teamwork skills and the ability to collaborate effectively with colleagues and stakeholders to achieve business objectives.

Subang Jaya, Selangor, Malaysia

- Proactively identified and addressed problematic behaviour through coaching and mentoring, resulting in a positive impact on team morale and productivity.- Provided ongoing coaching and training to sales staff to improve their sales skills, resulting in improved performance and increased customer satisfaction.- Actively participated in the setup and merchandising of clearance items to optimize sales performance and ensure a positive customer experience.

Kota Kinabalu, Sabah, Malaysia

- Investigated and identified the culprits behind inventory losses at one outlet, resulting in the dismissal of the employees responsible and the recovery of lost inventory.- Successfully oversaw the backend processes of 6 retail outlets' operations, ensuring compliance with company policies and procedures, optimizing inventory management, and streamlining operational processes.- Provided ad-hoc assistance to outlet managers in areas such as employee management, inventory control, and… Show more - Investigated and identified the culprits behind inventory losses at one outlet, resulting in the dismissal of the employees responsible and the recovery of lost inventory.- Successfully oversaw the backend processes of 6 retail outlets' operations, ensuring compliance with company policies and procedures, optimizing inventory management, and streamlining operational processes.- Provided ad-hoc assistance to outlet managers in areas such as employee management, inventory control, and customer service, resulting in improved outlet performance and increased customer satisfaction. Show less

Kota Kinabalu, Sabah, Malaysia

- Successfully achieved zero stock loss at the assigned department by implementing effective inventory management and loss prevention measures, resulting in improved profitability and reduced costs.- Successfully led a team of subordinates to achieve their monthly sales targets and key performance indicators set by the company, resulting in increased revenue and improved performance.- Collaborated with cross-functional teams to optimize store operations and customer experience… Show more - Successfully achieved zero stock loss at the assigned department by implementing effective inventory management and loss prevention measures, resulting in improved profitability and reduced costs.- Successfully led a team of subordinates to achieve their monthly sales targets and key performance indicators set by the company, resulting in increased revenue and improved performance.- Collaborated with cross-functional teams to optimize store operations and customer experience, resulting in increased revenue and profitability. Show less

Kota Kinabalu, Sabah, Malaysia

- Represented the company and engaged with customers during an artist meet and greet event, resulting in increased brand awareness and customer engagement.- Conducted research on available books and resources and provided recommendations to school librarians based on budget, curriculum needs, and student interests.- Collaborated with cross-functional teams to optimize store operations and customer experience.

Master Of Business Administration - Mba, International Business

Bachelor'S Degree, Business Administration