Ivan Liu Email and Phone Number
Hi! I am Ivan. Flexible, organized, and communicative are the principles of my work, and I am a person who pursues a sense of accomplishment!In the past, I assisted the first aviation training center in Taiwan to establish A320 and ATR72-600 dry and wet training capabilities. It is also the first approved training center by the European Union in Taiwan.Then, I took the challenge and changed my position as the customer service manager. In my work, I obtained and improved the relationship with our customers and launched tailor-made training to meet market requirements. The customers were national airlines and airlines of other countries, especially Southeast Asia like Vietnam, Philippines, Cambodia, India...etc.After that, I moved to the Electronics industry as a Customer Engineer. The whole new world was a challenge for me. I began learning about Network devices; I provided customers with solutions to licensing issues, integrated customer opinions when necessary, and provided the team with product improvement suggestions and troubleshooting of the network devices.- 6 years experience in the aviation industry- Project management- Experienced as the main contact window with significant airlines in Taiwan and overseas customer- Market Analysis- Business Development- Target-driven and self-motivated- Troubleshooting
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Customer Service EngineerZyxel May 2022 - PresentHsinchu* Online license issues handling* E-Commerce related handling* Remote problem solve- network device * System enhance suggestion and integration -
Customer Service ManagerAnsett Aviation Asia 澳亞飛航訓練中心 Jun 2019 - Apr 2022Taoyuan, Taiwan* Obtain and improve the relationship with customers, including significant airlines in Taiwan;* Coordinate internal operation and communication;* Optimize the usage of the simulators;* Analysis of aviation market to develop the marketing plan and business;* Customize training program for the customers;* Assist on permitting requirements, regulatory and time frame of the application. -
Assistant Manager Of Flight TrainingAnsett Aviation Asia Jan 2018 - Jun 2019Taoyuan, Taiwan* Project Management- Simulator Introduce;* Scheduled annual internal training program and manual revised;* Assisted on the compliance of the authority;* Providing technical support to customers. -
Flight Training SpecialistAnsett Aviation Asia Mar 2017 - Jan 2018Taoyuan, Taiwan* Assisted on introducing the simulator;* Founded the flight crew training energy;* Generated training program and manual revised;* Providing technical support to customers. -
Assistant Engineer Of Flight OperationsFar Eastern Air Transport Airline Dec 2016 - Mar 2017Taipei* Edited and revised the Weight and Balance Manual ;* Assessment of aircraft operations of the new destination: -
Flight Operations EngineerV Air Mar 2016 - Oct 2016Taipei* Controlled the manual of the flight operations;* Updated and controlled the chart;* Updated and controlled the navigation database for the aircraft;* Application the fly permit;* Project Management- Electronic Flight Board.
Ivan Liu Education Details
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Department Of Aviation And Maritime Transportation Management
Frequently Asked Questions about Ivan Liu
What company does Ivan Liu work for?
Ivan Liu works for Zyxel
What is Ivan Liu's role at the current company?
Ivan Liu's current role is Customer Service Manager at Ansett Aviation Asia.
What schools did Ivan Liu attend?
Ivan Liu attended Chang Jung Christian University, 長榮大學.
Who are Ivan Liu's colleagues?
Ivan Liu's colleagues are Eno Huang, Herman Chen, Bryan Chen, Philli Wu, 黃兆宏, Cathy Yen, Dl Lee.
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