Customer Service Engineer
Current* Online license issues handling* E-Commerce related handling* Remote problem solve- network device * System enhance suggestion and integration
May 2022 - Present
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Ivan Liu Email & Phone Number
Customer Service Manager at Ansett Aviation Asia
at
Zyxel
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✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Service Manager at Ansett Aviation Asia
Location
Hsinchu City, Taiwan, Province of China
Company size
Who is Ivan Liu? Overview
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Quick answer
Ivan Liu is listed as Customer Service Manager at Ansett Aviation Asia at Zyxel, a with 871 employees, based in Hsinchu City, Taiwan, Province of China. AeroLeads shows a matched LinkedIn profile for Ivan Liu.
Ivan Liu previously worked as Customer Service Engineer at Zyxel and Customer Service Manager at Ansett Aviation Asia 澳亞飛航訓練中心. Ivan Liu holds Master'S Degree, Department Of Aviation And Maritime Transportation Management from Chang Jung Christian University.
Company email context
Email format at Zyxel
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Zyxel
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Profile bio
About Ivan Liu
Hi! I am Ivan. Flexible, organized, and communicative are the principles of my work, and I am a person who pursues a sense of accomplishment!In the past, I assisted the first aviation training center in Taiwan to establish A320 and ATR72-600 dry and wet training capabilities. It is also the first approved training center by the European Union in Taiwan.Then, I took the challenge and changed my position as the customer service manager. In my work, I obtained and improved the relationship with our customers and launched tailor-made training to meet market requirements. The customers were national airlines and airlines of other countries, especially Southeast Asia like Vietnam, Philippines, Cambodia, India...etc.After that, I moved to the Electronics industry as a Customer Engineer. The whole new world was a challenge for me. I began learning about Network devices; I provided customers with solutions to licensing issues, integrated customer opinions when necessary, and provided the team with product improvement suggestions and troubleshooting of the network devices.- 6 years experience in the aviation industry- Project management- Experienced as the main contact window with significant airlines in Taiwan and overseas customer- Market Analysis- Business Development- Target-driven and self-motivated- Troubleshooting
Current workplace
Ivan Liu's current company
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Zyxel
6 roles
Ivan Liu work experience
A career timeline built from the work history available for this profile.
Customer Service Manager
* Obtain and improve the relationship with customers, including significant airlines in Taiwan;* Coordinate internal operation and communication;* Optimize the usage of the simulators;* Analysis of aviation market to develop the marketing plan and business;* Customize training program for the customers;* Assist on permitting requirements, regulatory and time frame of the application.
Jun 2019 - Apr 2022
Assistant Manager Of Flight Training
* Project Management- Simulator Introduce;* Scheduled annual internal training program and manual revised;* Assisted on the compliance of the authority;* Providing technical support to customers.
Jan 2018 - Jun 2019
Flight Training Specialist
* Assisted on introducing the simulator;* Founded the flight crew training energy;* Generated training program and manual revised;* Providing technical support to customers.
Mar 2017 - Jan 2018
Assistant Engineer Of Flight Operations
* Edited and revised the Weight and Balance Manual ;* Assessment of aircraft operations of the new destination:
Dec 2016 - Mar 2017
Flight Operations Engineer
* Controlled the manual of the flight operations;* Updated and controlled the chart;* Updated and controlled the navigation database for the aircraft;* Application the fly permit;* Project Management- Electronic Flight Board.
Mar 2016 - Oct 2016
Team & coworkers
Colleagues at Zyxel
Other employees you can reach at zyxel.com. View company contacts for 871 employees →
CC
Chloe Chen
Colleague at ZyxelHsinchu City, Taiwan, Province Of China
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AH
Annie Huo
Colleague at ZyxelHsinchu City, Taiwan, Province Of China
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LW
Lawrence Wang
Colleague at ZyxelHsinchu City, Taiwan, Province Of China
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SP
Sam Pan
Colleague at ZyxelTaiwan, Province Of China
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MC
Melen Chen
Colleague at ZyxelTaichung City, Taiwan, Province Of China
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ST
Shiela Tuano
Colleague at ZyxelHsinchu City, Taiwan, Province Of China
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RT
Romeo Tseng
Colleague at ZyxelTaiwan, Province Of China
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EM
Ericka Mora
Colleague at ZyxelCosta Rica
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HL
Hong-Wen Lee
Colleague at ZyxelNew Taipei City, Taiwan, Province Of China
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JL
Jenny Lai
Colleague at ZyxelHsinchu City, Taiwan, Province Of China
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Chloe Chen
Colleague at ZyxelHsinchu City, Taiwan, Province Of China
View →
AH
Annie Huo
Colleague at ZyxelHsinchu City, Taiwan, Province Of China
View →
LW
Lawrence Wang
Colleague at ZyxelHsinchu City, Taiwan, Province Of China
View →
SP
Sam Pan
Colleague at ZyxelTaiwan, Province Of China
View →
MC
Melen Chen
Colleague at ZyxelTaichung City, Taiwan, Province Of China
View →
ST
Shiela Tuano
Colleague at ZyxelHsinchu City, Taiwan, Province Of China
View →
RT
Romeo Tseng
Colleague at ZyxelTaiwan, Province Of China
View →
EM
Ericka Mora
Colleague at ZyxelCosta Rica
View →
HL
Hong-Wen Lee
Colleague at ZyxelNew Taipei City, Taiwan, Province Of China
View →
JL
Jenny Lai
Colleague at ZyxelHsinchu City, Taiwan, Province Of China
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2 education records
Ivan Liu education
Master'S Degree, Department Of Aviation And Maritime Transportation Management
碩士, Air Transportation
FAQ
Frequently asked questions about Ivan Liu
Quick answers generated from the profile data available on this page.
What company does Ivan Liu work for?
Ivan Liu works for Zyxel.
What is Ivan Liu's role at Zyxel?
Ivan Liu is listed as Customer Service Manager at Ansett Aviation Asia at Zyxel.
Where is Ivan Liu based?
Ivan Liu is based in Hsinchu City, Taiwan, Province of China while working with Zyxel.
What companies has Ivan Liu worked for?
Ivan Liu has worked for Zyxel, Ansett Aviation Asia 澳亞飛航訓練中心, Ansett Aviation Asia, Far Eastern Air Transport Airline, and V Air.
Who are Ivan Liu's colleagues at Zyxel?
Ivan Liu's colleagues at Zyxel include Chloe Chen, Annie Huo, Lawrence Wang, Sam Pan, and Melen Chen.
How can I contact Ivan Liu?
You can use AeroLeads to view verified contact signals for Ivan Liu at Zyxel, including work email, phone, and LinkedIn data when available.
What schools did Ivan Liu attend?
Ivan Liu holds Master'S Degree, Department Of Aviation And Maritime Transportation Management from Chang Jung Christian University.
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