Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.Developed strong relationships with clients, fostering trust and confidence in the implementation process.Provided ongoing support to client's post-implementation, addressing any concerns or issues promptly and professionally.Developed clear documentation for all implementation processes and procedures, enabling easy knowledge transfer among team members.Assisted account executives with strengthening client relationships through targeted solutions.Served as a subject matter expert for both internal teams and clients during the implementation process, providing guidance and clarification when needed.

Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.Put together employee files and collected required digital or physical information to meet requirements.Completed required criminal, credit, or drug tests for new hires.Managed onboarding processes, ensuring new employees had a seamless transition into their roles...Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Served as a liaison between executives and clients, fostering positive relationships through clear communication channels.Coordinated large-scale corporate events, providing a professional environment for networking and collaboration.Collaborated with HR to onboard new hires, facilitating smooth transitions into the company culture.Developed presentation materials for executive meetings, enabling clear communication of key points and data.Organized travel arrangements for executives, anticipating needs and ensuring seamless itineraries.Monitored office supply inventory levels and placed orders as needed, avoiding stock shortages that could disrupt workflow continuity.Created detailed agendas for executive meetings, allowing participants to prepare in advance for productive discussions.Handled confidential and sensitive information with discretion and tact.Processed travel expenses and reimbursements for executive team and senior management group.Screened calls and emails and initiated actions to respond or direct messages for managers.

Support of all the recognition programs and Culture Activities within the company.Support of all the Culture Activities and creator of different projects to promote culture and diversity within the company.Creator and coordinator of the "Cool Vibes Market", a program that promotes and supports outside of job projects, for associates that have a startup, we give them a platform for exposure and exchange of talent.Support of operations and site administrative activities and projects.I am in charge of shipping all recognition prizes around Mexico.I manage and keep up to date prizes inventory for all site projects.I support and coordinate fun raising events for internal non-profit organization, MLBA (Making Lives Better with Alorica).Proven ability to learn quickly and adapt to new situations.

Assisted customers with payment information and support by skillfully operating multiple administrative systems.Resolved service failures, coordinated return appointments.Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.I was also selected for SME (Subject Master Expert), to support all new hires during their learning curve and ensure they perform all tasks correctly.Fielded inquiries via email, chat and text to offer immediate assistance with customers' needs.I was also developed and trained in back-office support for Abercrombie & Fitch, for Customer Care, FRAUD department and Research and Resolution Escalations.