Ivan Olvera Email & Phone Number

Experienced Language Interpreter with a rich background spanning 6 years in sales, customer service, and bilingual call center operations, coupled with a half-year tenure as a bilingual Over-the-Phone Customer Service Representative at TTEC Mexico. My career journey reflects a commitment to facilitating seamless communication and providing exceptional service to diverse clientele.Fluent in Spanish-to-English translation, I possess strong verbal communication skills in both languages and excel in fast-paced, high-pressure environments. My experience at TTEC Mexico honed my ability to deliver effective over-the-phone interpreting services to Limited English Proficient (LEP) clients, ensuring accuracy, professionalism, and adherence to strict ethical standards. I continually adapt to evolving technologies to enhance communication efficiency while demonstrating cultural competence and respect for diverse client backgrounds in medical contexts.Previously, my roles at Roll & Roll and El Rey de Corregidora showcased my adeptness in customer service, sales, and relationship-building. As a Customer Service and Sales Representative at Roll & Roll from 2017 to 2022, I provided top-notch bilingual customer service, addressing inquiries, troubleshooting issues, and establishing long-term client relationships. Similarly, as a Sales Representative at El Rey de Corregidora from 2015 to 2017, I consistently achieved sales targets by understanding customer needs and offering tailored solutions, highlighting my persuasive sales techniques and relationship-building skills.In pursuit of professional development, I hold a High School Diploma from Colegio de Bachilleres and have undertaken a Technical Career in Human Resources. Currently, I'm fully immersed in advancing my expertise within the Salesforce ecosystem, actively pursuing Salesforce Administrator certification to further enhance my skill set and contribute effectively within Salesforce environments.I am passionate about leveraging my diverse background, linguistic abilities, and commitment to ongoing learning to thrive in roles within the Salesforce landscape, where I aim to contribute positively, delivering value and driving success through effective communication and Salesforce expertise.