Ivan Osorio Email & Phone Number

San Jose, California

Director of Rooms DivisionDelivering to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Raffles Hotels International (FRHI) Core Standards at all times.〈 Assisting in the preparations of the annual strategic plan and achieving the goals and targets therein〈 Ensuring that monthly.

Acapulco, Guerrero, Mexico

Interim Director of Operations – Fairmont Acapulco Princess¥ Assumed authority for the hotel in the absence of the Managing Director¥ Oversaw the operation of the hotel¥ Studied about hotel services/features/activities in order to respond to guest inquiries accurately¥ Led and supported the operations leadership team¥ Endorsed and promoted FRHI initiatives.

Fairmont Heritage Place Franz Klammer Lodge

• Consistently offer professional, friendly and engaging service
• Responsible for the overall management and strategic direction of the property
• Responsible for positive Board relations, communications, and Home Owners' Association governance
• Oversee the operations functions of the property
• Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy and procedural implementation
• Direct the preparation, presentation and subsequent achievement of the property's annual Operating Budget, Strategic Plan, Marketing & Sales Plan, and Capital Budget

Acapulco, Mexico

• Delivering to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Fairmont Hotels & Resorts Core Standards at all times.
• Assist in the preparations of the annual strategic plan and achieve the goals and targets therein
• Ensure monthly financial projections and results for Rooms Division are accurate and on target
• Coordinate the implementation and enhancement of service standards
• Handle guest concerns, JD Power Alerts, CES and LQA results while ensuring effective follow-up
• Assess guest feedback celebrating successes while solving challenges

San Francisco Bay Area

• Responsible for the leadership and management of all aspects of the Rooms Division in accordance with Fairmont policies, procedures and standards. Direct, implement and maintain our Fairmont Service Promise, which.
• Accountable for the financial success of the Rooms Division
• Responsible for overseeing the successful implementation of training and development of colleagues
• Prepare and administer timely performance evaluations according to hotel standards for direct reports
• Maintain complete knowledge of and comply with divisional Fairmont policies, procedures and standards
• Recipient of the 2008 Leader of the Year award

Dallas, Texas

• Director of Housekeeping & LaundrySupervised 95 colleagues at this 551-luxury guest room hotel, ensuring delivery of Fairmont Standards in guest rooms and public areas.
• Plan and coordinate staffing needs for Laundry and Housekeeping operations
• Responsible for maintaining departmental expenses aligned to budget/forecast expectations
• Ensure that par stocks (linens and amenity supplies) are maintained at specified levels
• Sustain colleague performance at the highest levels while keeping productivity under
• Elected Leader of the Quarter in 2007Trained and coached the colleagues of the Fairmont Heliopolis, Fairmont Towers Cairo, Fairmont Turnberry Isle and Fairmont Newport Beach Hotels, during their initiation into the.