Ivan Palacios

Ivan Palacios Email and Phone Number

Educational Technology Specialist @ UC Irvine
Irvine, CA, US
Ivan Palacios's Location
Irvine, California, United States, United States
Ivan Palacios's Contact Details

Ivan Palacios personal email

Ivan Palacios phone numbers

About Ivan Palacios

Ivan Palacios is a Educational Technology Specialist at UC Irvine. He possess expertise in customer service, microsoft office, leadership, microsoft word, microsoft powerpoint and 2 more skills.

Ivan Palacios's Current Company Details
UC Irvine

Uc Irvine

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Educational Technology Specialist
Irvine, CA, US
Ivan Palacios Work Experience Details
  • Uc Irvine
    Educational Technology Specialist
    Uc Irvine
    Irvine, Ca, Us
  • Uc Irvine
    Educational Technology Specialist
    Uc Irvine Jan 2024 - Present
  • Dll Technologies, Llc
    Support Technician
    Dll Technologies, Llc May 2022 - Aug 2023
    Glendora, California, United States
    - Developed ConnectWise Automate scripts to automate software, antivirus installation, retrieve computer diagnostics and create reports to reduce service times by over 50% which allowed us to service 80% more clients during peak hours.- Designed ConnectWise Automate alerts that produced and assigned tickets when service was required improving our service response time and deployment by 70%.- Analyzed both unstructured and structured data from support tickets and inbound calls to identify common issues and addressed these issues by engineering automation scripts to reduce client downtime.- Provided client service to walk-in customers by troubleshooting client hardware and software needs and quoting them appropriate business prices for services.- Led beta testing on anti-virus software and provided direct recommendations to my direct supervisor on which platform would best meet our client’s needs.
  • Uc Merced
    Junior Technical Consultant
    Uc Merced Sep 2018 - Aug 2021
    Merced, California Area
    - Troubleshoot AV issues and repaired or instruct faculty on the proper use of equipment to ensure no interference to lectures. - Managed high-priority client support tickets through ServiceNOW and delegated issues to incoming support staff.- Communicated and provided solutions to staff members through Slack and collaborated with team members to ensure AV issues were resolved in a timely manner. - Performed preventative maintenance on equipment such as computers, monitors, printers, the sound and projection devices.- Compiled internal documentation on current procedures and new employee training guides through Confluence.- Trained multiple new hires on specialized tasks to ensure the quality of work and avoid disruption in student instruction
  • Dll Technologies, Llc
    Intern
    Dll Technologies, Llc Jun 2017 - Aug 2017
    - Managed inbound calls and administered calls to appropriate support staff.- Performed digital preservation of physical business documents and organization of digital documents.- Created and managed client support tickets using AutoTask from phone inquiries and client walk-ins - Administered co-workers' calendars through Google Calendar to service clients through 1:1 technical support appointment.

Ivan Palacios Skills

Customer Service Microsoft Office Leadership Microsoft Word Microsoft Powerpoint Computer Repair Computer Diagnostics

Ivan Palacios Education Details

Frequently Asked Questions about Ivan Palacios

What company does Ivan Palacios work for?

Ivan Palacios works for Uc Irvine

What is Ivan Palacios's role at the current company?

Ivan Palacios's current role is Educational Technology Specialist.

What is Ivan Palacios's email address?

Ivan Palacios's email address is iv****@****ail.com

What is Ivan Palacios's direct phone number?

Ivan Palacios's direct phone number is +162620*****

What schools did Ivan Palacios attend?

Ivan Palacios attended University Of California, Merced.

What skills is Ivan Palacios known for?

Ivan Palacios has skills like Customer Service, Microsoft Office, Leadership, Microsoft Word, Microsoft Powerpoint, Computer Repair, Computer Diagnostics.

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