• Provide a single point of customer contact for technical and support issues, facilitate cross-functional solutions to issues• Drive resolution of customer support cases, collaborating with Development, Product Management, Client Services, QA, and Sales to meet customer needs• Proactively monitor and update customers regarding technical needs, issues, and/or opportunities• Create training presentations to clients that will entail different functions of Hiperos Software• Assist in creating new procedures and policies

• Provided inbound application and functional support for all relevant Ariba applications, internally and externally, by way of email and phone, in two languages including English and Spanish • Provided quick and efficient site navigation and system troubleshooting, as well as interfacing with other teams to ensure world-class service• Used excellent problem-solving and troubleshooting skills to resolve functional and technical issues• Provided training to new hires on internal processes and Ariba products• Mentored team members on best practices for conducting research as well as company procedures• Managed and distributed high volume service requests among customer response team• Translated Spanish customer service inquiries and company documents from English into Spanish

Quoted and recommended custom made products for customers via phone and emailProvided customer service for all four company divisions primarily exportsAnswered domestic and international calls for pricing availability of stock items and daily product inquiriesReceived and made international sales phone calls for current potential accounts and end users often in Spanish to customers in Latin AmericaFollowed up on international leads which resulted in increase in export salesDeveloped new accounts and maintained positive relationships with existing accounts Processed purchase orders into company s computer systemExpedited orders and provided customers with shipping informationTranslated company documents and brochures from English into Spanish and vice versaResolved problems dealing with calls regarding lost merchandise shipping claims and missing or damaged productsUsed my excellent written and verbal communication skills to effectively fulfill customers needs in a timely mannerUsed Microsoft Word Excel and PowerPoint Used the phone and email technology to communicate and to inform customers of any price increases

Used computer micros to enter food and drink ordersSupervised and assured that staff check out processes ware appropriately followed at the end of each shiftWaited on customersHelped other team members keep up with their duties throughout shiftsUsed excellent multi-tasking and customer service skills to deal with big crowds Promoted food and drink sales to customer

Made smoothies for customers, worked on sales floorPlaced food orders and kept smoothie bar inventory Priced and stocked new merchandisePromoted GNC products and drink sales to customers