Ivan Phillips Email & Phone Number

Michigan, United States

▪ Lead Operations Associates through their shift by ensuring the team is set up for success to work safely and productively, and serving as the point of escalation for daily operations.▪ Assist with day-to-day tasks, receive product from vendors, place product inappropriate locations, prepare customer orders, help clean and organize workareas.▪ Make sure customer’s orders get delivered smoothly by maintaining menus and systems, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.▪ Monitor supplier deliveries, manage regular cleaning and maintenance schedules, and Manage stock.▪ Contribute ideas to improve our quality and customer experience.

Detroit, Michigan, United States

▪ Consulted with Contact Center environment regarding process incoming and outgoing telephonic contacts with members/providers▪ Enforced workforce management schedules in order to ensure departmental goals are met.▪ Worked closely with other management to ensure that all team members are fully equipped for day-to-day customer assistance processing ▪ Strategized with team members regarding morale, value and focus ▪ Trained incoming staff on job procedures and responsibilities.

Michigan, United States

Managed daily operations of a planet fitness club and staff of 12-15 employees.▪ Evaluates and verifies employee performance through the review of completed work assignments and work techniques on various sites. ▪ Identifies staff development and training needs and ensures that training is obtained. ▪ Trained all new hires on proper protocol and company processes▪ Participates in workshops, collaborative teams, and conferences.