Ivan Post Email & Phone Number

Durban, Kzn, Za

Durban, Kzn, Za

Umhlanga Rocks

Umhlanga Rocks

Johannesburg Area, South Africa

 Manage and utilize internal and external CRM systems SQL Database Query and Schema Optimization Working in conjunction with SQL Db developers Trend Analysis and associated Company Knowledge Base Growth Provide telephonic, face-to-face and online support to customers Troubleshoot software [Sql and VB], network and application environment related issues and provide applicable solutions Manage, build and maintain relationships within an allocated client portfolio Interact with development, QA and other departments to resolve issues in a timeous manner Develop Letter and Schedule Documents through technical writing software and MS Excel Provide client training on appropriate software solutions and applications when required Operate and work with the Development and Quality Assurance function to continually enhance client experience and internal processes Provide relevant project timelines and scope to project management Develope Sql based reports within insurance software framework

Johannesburg Area, South Africa

 Initiate recovery action after system failures Manage and utilize a CRM system SQL Database Query and Schema Optimization Working in conjunction with SQL Db developers Trend Analysis and associated Company Knowledge Base Growth Provide telephonic, face-to-face and online support to customers Troubleshoot software, network and application environment related issues and provide applicable solutions Install new and upgraded software at clients Interact with development, QA and other departments with regards to getting issues resolved and solutions rolled out Provide regular feedback to clients on outstanding issues, new initiatives and other relevant information Support a number of Peresys SLB software solutions and applications Provide client training on the software solutions and applications Operate and work with the Development and Quality Assurance function to continually enhance client experience and internal processes

- Investigating Client side application and up time issues- Liaising directly with local and international clientele- SQL Database Query and Schema Optimization- Working in conjunction with SQL Db developers- Trend Analysis and associated Company Knowledge Base Growth- Contribute to Team dynamics in knowledge sharing and on the job training- Continual Personal development in Information Technology i.e. Microsoft Examination/s- Displaying company values and ethos

Durban Area, South Africa

 Client Payment and Transactions Client investment Portfolios Client Financial Advice General banking enquiries