Ivan Ramirez Email & Phone Number

County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Led a team of 40 Spanish-speaking content reviewers/moderators, with occasional coverage for other language teams as needed.
• Audited and implemented action plans to enhance quality, including weekly shadowing sessions with the team, set up workstation documentation, and refresh tests.
• Generated and presented QA progress reports weekly to the Client, Team Leads, Global Managers, and direct QA manager, highlighting key insights and advising areas for improvement.
• Conducted regular 1:1s with Spanish, Portuguese, and English teams to ensure alignment and address concerns with the Team Leads.
• Analysed weekly Root Cause Analysis (RCA) to identify and label errors, presenting findings via the internal dashboard to facilitate process improvement discussions.
• Assessed quality trends and identified potential risks within SLA-driven to balance with scalability, providing proactive recommendations to project leadership for mitigation strategies.

Dublin, County Dublin, Ireland

• Recognised for outstanding performance and quality, surpassing targets of 125 video reviews to 145 video reviews per day.
• Successfully worked in the Violence Extreme project including Hate Speech & Harassment and Child Safety, adhering to urgency and emergency protocols to ensure a swift and efficient response.
• Processed incoming requests about workflow procedures (between 25 and 50 accounts and appeals) and meticulously evaluated them in alignment with Policy Compliance guidelines, executing appropriate actions with a focus.
• Audited thorough examinations of accounts to identify policy violations, while also discerning various languages for proper classification and routing to designated language queues.
• Reviewed daily flagged accounts suspected of containing potentially sensitive content, meticulously ensuring compliance with the policies and regulations of the respective countries.
• Promptly addressed notifications of potentially sensitive information, engaging in validation and conducting in-depth investigations with unwavering accuracy and exceptional attention to detail.

Dublin, County Dublin, Ireland

• Demonstrated cultural savvy and judgement in assessing content appropriateness for the target of different countries’ audiences including Latin America and Europe regions.
• Ensured accuracy and meticulous attention to detail in content review processes with over 96% of quality.
• Evaluated content based on predefined criteria and guidelines, providing feedback for QAs and Team Leads.
• Upheld compliance with legal and ethical standards in content creation and distribution, attending recycling training at least once a month.
• Stayed updated on industry regulations and best practices for content moderation.Achievement:
• Proactively created a comprehensive document facilitating the seamless and efficient translation of various slurs across multiple languages. This resource significantly enhanced productivity and accuracy by around 60%.

Dublin, County Dublin, Ireland

• Responded promptly to any client requests or concerns regarding cleanliness and comfort.
• Paid special attention to client preferences and personalised their experience through tailored housekeeping services.
• Maintained high standards of cleanliness and organisation in client-facing areas such as lobbies, reception areas, and meeting rooms.
• Daily inspected client rooms to ensure they met our standards of cleanliness and comfort.
• Anticipated and addressed any potential client needs or concerns before they arose.
• Collaborated with other staff members to ensure seamless coordination and exceptional service delivery for our clients.

Dublin, County Dublin, Ireland

• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner.
• Maintained a neat and organised store environment by restocking shelves, arranging displays, and ensuring product availability.
• Assisted with inventory management tasks such as receiving, unpacking, and stocking merchandise according to company standards.
• Monitored product levels and communicated inventory needs to management to prevent stock shortages.
• Conducted regular inventory counts and participated in inventory reconciliation processes to ensure accuracy.
• Upheld store policies and procedures regarding the stockroom activities.

Madrid, Community Of Madrid, Spain

• Engaged with customers in a proactive and approachable manner to understand their needs and provide personalised assistance throughout the shopping experience.
• Collaborated with team members to maintain an attractive and organised store layout, including restocking shelves, arranging displays, and ensuring product availability.
• Monitored inventory levels and communicated stock requirements to management to ensure optimal product availability for customers.
• Actively promoted sales initiatives, including special promotions, discounts, and loyalty programs, to drive customer engagement and increase sales revenue.
• Identified upselling and cross-selling opportunities to maximize sales potential and enhance the customer shopping experience.
• Contributed to a positive and collaborative team environment by supporting colleagues, sharing knowledge, and working together to achieve sales targets.

Certificate (Level 7), Quality Management & Statistics

Core modules: Statistical methods; Interpreting data; Creation; Control charts; Improve processes; Product life cycle; Six Sigma; Quality.

Level 6, Architectural Technology/Technician

Core modules: Business Development; Illustration; Creativity; Creative Thinking; Topography; Procurement; Teamwork