Ivan Ramos Email & Phone Number

Act as a trusted technical advisor to safeguard and optimize clients investments in SAP software managed by Enterprise Cloud Services.Coordination and planning between multiple customers and internal support teams. Customer facing oriented role.

Mexico

Responsible of North American customer operations and teach lead, attending escalations and critical issues. RCA process insurance.

SAP Basis consultant supporting one of the largest American manufacturing audio equipment company.

Monterrey Area, Mexico

I've been assigned to one customer during the whole period I've been working for Neoris which is AMD.I was part of a support team, working on a 20/5 basis for the first two years. While working during the night shift I was the internal team lead and first responsible for the day to day operations. After these two years I’ve taken the lead role and I’m now responsible for US team activities, the SLA accomplishment, internal projects and the monthly-planed maintenance window which is one… Show more I've been assigned to one customer during the whole period I've been working for Neoris which is AMD.I was part of a support team, working on a 20/5 basis for the first two years. While working during the night shift I was the internal team lead and first responsible for the day to day operations. After these two years I’ve taken the lead role and I’m now responsible for US team activities, the SLA accomplishment, internal projects and the monthly-planed maintenance window which is one of the key activities.The supported SAP solutions are: BI, ECC, HCM, SRM, CRM, PI, EP, GTS and Solution Manager, all these applications are running on Windows servers with SQL server databases.. Show less

Monterrey Area, Mexico

While working for Infosys I had the opportunity of being assigned to an important beverage company by providing support to ECC and BI installations running on AIX unix with oracle database.Also during the time I spent on bench I helped to generate documentation for project proposals.

Monterrey Area, Mexico

During the time I worked for EDS I was assigned to the Vitro project, which is an important glass manufactory company. I was part of the implementation team and worked on the landscape construction and project support. After go live I lead the production support team while being the single point of contact between my company and the customer. I was responsible for the daily operation support and monthly meetings with the IT customer leads.The supported applications were… Show more During the time I worked for EDS I was assigned to the Vitro project, which is an important glass manufactory company. I was part of the implementation team and worked on the landscape construction and project support. After go live I lead the production support team while being the single point of contact between my company and the customer. I was responsible for the daily operation support and monthly meetings with the IT customer leads.The supported applications were installed on HP-UX Unix servers and DB2 database. The applications were: ECC, SRM, SCM, XI, Solution Manager, BW, CRM and MDM. Show less

Monterrey Area, Mexico

While this period I was assigned to multiple projects being the following the more relevant ones:Customer: CEMEXActivities: I was part of the implementation team and responsible of the printing strategy which consisted on Unispool instances. 24/7 remote support during multiple go lives occurring on the following countries: UK, France, Germany and Poland.Supported applications were BW, ECC and CRM all of them running on AIX Unix server and Oracle databases.BRITISH… Show more While this period I was assigned to multiple projects being the following the more relevant ones:Customer: CEMEXActivities: I was part of the implementation team and responsible of the printing strategy which consisted on Unispool instances. 24/7 remote support during multiple go lives occurring on the following countries: UK, France, Germany and Poland.Supported applications were BW, ECC and CRM all of them running on AIX Unix server and Oracle databases.BRITISH AMERICAN TOBACCO: I was responsible for the analysis and customisation of the company SAP roles during the creation of a new internal company. MINERA LOS PERLAMBRES from Chile (SAP Basis) I provided support to the functional consultants while implementing the BI solution, I have also provided go-live support. Applications were running on an Oracle-Windows installation.GRUPO IMSA (SAP Basis) I was part of the support team providing support and performing daily monitoring to the productive instances that consisted on CRM and R3 applications based on SQL server/Windows.VALEO (SAP Basis) monitoring activities to client’s BW and ECC installations (Oracle/Unix) Show less

Monterrey Area, Mexico

I was assigned to BRITISH AMERICAN TOBACCO and I was on charge of performing training courses to the sale forces team and operative assistances. I was also on charge of providing them support during the go live of Siebel CRM product.