Assistant Manager
Edina, Minnesota, United States
Drives profitable store sales by fostering a retail selling culture through NECE.• Increases customer transactions by overseeing and coaching retail staff.• Manages payroll cost effectively, in accordance with Company standards.• Manages gross margin, in accordance with Company standards.• Conducts measurements of bridge and eye size, temple length, vertex distance, pupillary distance and optical centers using appropriate tools.• Coaches, develops, and motivates staff and ensures timelines of training are adhered to.• Facilitates discussions of accountability with retail staff with result to their performance.• Partners with Store Manager on direction of business and communicates opportunity areas.• Develops professional business relationships with Doctors.• Performs quality exams as indicated by exceptional customer satisfaction (as measured by NPS) including: number of repeat customers/customer retention and coverage/quality of hours.• Implements retail-selling. • Recruits, trains, develops, motivates and retains associates, as measured by:• Active and targeted networking, interview and select for hire candidates who demonstrate excellent customer service behaviors.• Encouraging high productivity (sales/hour, transaction).• Employee satisfaction through two-way communication.• Bench strength (reflected by development, utilization and accuracy of manpower planning process, proactive recruiting and productive turnover.• Ensures each store is effectively merchandised• Executes planogram and visual appearance inside and outside of store• Maintains overall standards• Ensures Associates exhibit professional presentation in accordance Brand standards. • Executes local and national marketing and initiatives.• Executes Brand standards for signage and promotions.• Make glasses and cutting lenses to fit frame and tracing of glasses and making order with system of Walman, Vision Ease, Dallas Luxottica Lab.• Promote new frame brands and choose brands