Technical Manager
CurrentLeading the IT Technical division and reporting to the CEO. Establishing standard policies and procedures, leading and mentoring the department in order to maximize clients, revenue and service levels.Manage IT Technical Department and establish standard policies and procedures.Support General Manager in implementing Company objectives.Lead IT Technical team and drive Key Performance Indicators (KPIs)Manage corporate or public projects and full tech-cycle of RFQs or Tender requests.Review analysis of activities, costs, operations, and forecast data to determine department progress towards stated goals and objectives.Develop relationships with clients to assess technology, support, and security needs.Provide client assessments and offer innovative solutions.Maintain relationships with technology, hardware, software, and security vendors.To work on corporate or public projects and to manage the full tech-cycle of RFQ’s or Tender requests, including pre-sales and post-deployment support, warranties and maintenance agreements.Coordinate troubleshooting, support and service for networks when necessary.Assess performance of staff members and coordinate troubleshooting and supportAttending industry events and exhibitions to stay updated on product releases and news.Improve IT Technical Department's operational effectiveness and project delivery.Review department progress towards goals and objectives and recommend changes.Monitor maintenance agreements, SLA metrics, aged debtor analysis, etc.Participate in market research related to Company's products and services.Establish good relationships with staff to motivate them to work efficiently.Lead/participate in management committees for special projects.Oversee matters related to the IT Technical Department, including hiring, and training employees, appraising performance, addressing complaints, etc.Stay informed about competitors' moves and products/services.