Ivan Serrano Email & Phone Number

Guadalajara, Mexico Metropolitan Area

Guadalajara, Mexico Metropolitan Area

Zapopan Y Alrededores, México

Supporting Sales Managers from North America and responsible of the analysis about sales performance in Hybrid Cloud. Accountable for reports and presentation to enable the Sales Team take actions that impact the revenue of the company. Pipeline analyze, Weekly Pipeline tracking, quality of the opportunities in pipeline and recommend actions based in the cognitive analysis. Results: Develop a new view of the opportunities created by week in the quarter and this information helped to the managers to drive the opportunity creation by seller.

Reporting to the Sr. Global Logistics manager. Coordinating process related to logistics, like RMA from customers, RPO with suppliers, complaints management and Shipping Performance. Support Purchasing team resolve issues related to customs with the traffic department. Analyze customs expenses and warehouse demand, provide insights about the changes and tracking metrics (KPI). New projects implementation related to logistics, like ERP implementation in warehouse (Key User). Results: Design of reports related to Logistics in Business Object (SAP), reducing operative task in shipments (20%). Involved in complicated negotiation with suppliers in those case that the material was damage supporting the buyer.

Reporting to the Operation Regional Manager. Accountable for process Purchased Order and coordinating the shipments of assigned accounts. Provide Demand and Inventory OH reports and insights to my clients. Responsible to follow requisitions of assigned accounts and MRP output. Resolve issues with Accountable Payment and clients. Conference call with suppliers to improve commit dates on escalated items. Results: Increasing the score of the ”Supplier Business Results (SBR)” from 3.5 to 7.5. Increase the items in the Continuous Replenishment Program in 10%.

Reporting to the Logistics Manager. Accountable for coordinated the shipments of assigned accounts. Providing reports and insights to my clients weekly. Supporting the industrial engineering area in the warehouse with new projects and coordinating contractors. Coordinating the forklift maintenance, approving the repair or spare parts and negotiation rentals. Results: Reducing the freight cost in ($8K) by month and designed and implement new scheduled shipments. Increasing the pallet location in the warehouse in 30%. Strong negotiation with suppliers to reduce the cost of remove ESD floor form $300K to $120K.

Industrial Engineering, Project Management

Industrial Engineering, Supply Chain

Engineer'S Degree, Industrial Engineering