Ivan Sivkov Email & Phone Number

Sofia, Sofia City, Bulgaria

Sofia, Sofia City, Bulgaria

Sofia, Sofia City Province, Bulgaria

• Specify and configure BI reports for Business area
• Database simulations with pre-defined portfolio for Business customers
• Regular and Ad hoc reporting. Database updates and maintenance
• Analysis of business clients accounts and preparing tariff optimisations
• Analysis of competitor offers

• Business TELCO Market Analysis: - Identifying of marketing needs - Observe development of business customers - Specify and configure the automated delivery of business intelligence documents
• Ad hoc requests for internal consumers - Business and Residential area
• CRM Campaigns - Targeting segments and measuring results
• Managing business customer segmentation and escalation procedures

• Direct sales, corporate and personal business communication, accounting and operations;
• Recalculating of customer's invoices and usage by issuing of credit and debit notes or activation of discounts;
• Verification of subscriber's tariff plan, discount ratings and charges of postpaid and prepaid customers;
• Determining and fixing different billing problems;

• Supervising 10 people in my team
• Preparing monthly schedules for my team and generating daily reports
• Handling complaints
• Communication with corporate clients and consulting them
• Promoting the new plans and signing contracts
• In charge of the whole team in the absence of my direct Manager

Bachelor Of Transport Engineer, Transport Machines And Technology

Language Class, Profile English

Computer Programming

Activities and Societies: C# Basics ; Java Basics ; Web Fundamentals ( HTML + CSS)