Ivan Szabo Email & Phone Number

My primary competences are design, implementation, continuous development and operation of IT service management systems, according to ITIL-based processes.Service Management (SM) area:• SM experts in several, notable Microsoft Service Manager 2016, 2012, 2010 implementation.• Knowledge of ITIL/MOF processes and experience in their practical implementation (particularly Incident, Change, Problem, SLA, Knowledge, Asset, Release Management).• Presales activity, presentation preparation, performance.• Consultation with the Client about design, specifications and processes.• Evaluation of currently Client requirements and workflows. • Conceptual design compilation, preparing my chapters according to my roles.• Continuous operation and support activity for developed system.• “Interface" activity between the client and the developers.• KPI, Report requirements analysis, management of implementation.• System description and user manual compilation.• EndUser, Analyst, Administrator training performance for role stakeholders.• Significant practical experience in implementing of CA Service Desk Manager 11.x/12.x and MS SCSM 2016, 2012, 2010 applications, in different roles.• I have been attending the national itSMF conference’s events for 10years.Project Management area:• Contact with Client-side management and professionals.• Full project management.• Supervision of project change requirements.• Partial proof of conformity of the project management plan.• MS Project/Word/Excel/Visio and CRM applications usage in the project life cycle. • Negotiation and conflict management skills usage in practice.• Preparation of project plan and continuously maintain it.• Kick-Off meeting performance.• Adaptation of PMI/PRINCE methodologies in practice.• Make ready the Project Founding Document.• Project management experience in the real IT practice.• Team leadership experience (up to 25-person team).

Listed skills include It Service Management, Itil, Service Management, Pre Sales, and 17 others.

• 

  Technical University Of Budapest

  Electrical And Electronics Engineering