Ivan T. Email & Phone Number

Kraków, Woj. Małopolskie, Polska

Managing the service and the team of 20-30 specialists in 3 locations for projects in the Trust and Safety area. Ensuring all KPI`s and SLA`s are delivered with highest possible standards of quality. Providing coaching, guidance and career development to the Team Members. Assessing and optimizing the efficiency of existing processes. Monitor and managing stang, capacity and work distribution, coordinating cross location support. Providing regular and ad hoc reporting to management teams. Active participation in recruitment of the new talents.Informally covered Operation Lead responsibilities. I was a main POC for a staff planning, provided effective communication with high profile clients and coordinated cross-department collaboration. I've mentored Junior TLs and drove improvements within covered by myself 3 projects with a 35 headcount.

Kraków, Woj. Małopolskie, Polska

Researching and discovering emerging threat groups, malware, and its techniques. Generating investigation reports and providing feedback to the client and engineering teams in the security industry. Researching and coordinating matters relating to the collection, analysis, and reporting of open source/social media/ dark web information. Identifying and constructing new processes, as well as reviewing, recommending and documenting improvements to established. Doing a quality examination of threat intelligence and OSINT platforms. Handling new client inquiries and acting as the face of the business. Conducting training and technical assistance for the team, ensure that the workflow process is followed.

Cracow

As a part of the Incident Management team, my direct responsibilities are searching and managing ongoing abuse or threats using multiple platforms within the scope of Incident management and Threat Intelligence. Researching and discovering emerging threat groups, malware, and its techniques. Generating investigation reports and providing direct feedback to engineering teams in the security industry. Researching and coordinating matters relating to the collection, analysis, and reporting of open source/social/ dark web information. Producing written intelligence reports constructed from analysis and collected threat information. Besides, I took responsibility to develop team training programs, designing methods of workflow optimization, creating procedures and checklists, doing a quality examination of threat intelligence platforms.

Kraków, Woj. Małopolskie, Polska

Providing city sightseeing tours. Imposing direct contact with customers. Familiarity and presenting of the history and social aspects of the city. Direct communication with touristic groups and time management of ongoing tours.

Kraków, Woj. Małopolskie, Polska

I was responsible for recruiting new employees to the firm, providing interviews and completing documentation, solving ongoing issues with legalization and accommodation.

Master'S Degree, International Relations And Affairs

Bachelor'S Degree, International Business

Bachelor'S Degree, Management