Ivan Thai Email & Phone Number

715 Milner

715 Milner

500 Commissioners

I provide support in the effective business operations within the Operation Support Services department. Responsibilities include: data gathering, data analysis, identifying gap/variance/trend, conducting research and preparing reports, leading or supporting department projects and programs and providing recommendations against findings to support departmental performance objectives.Key Projects:-Business Case: Company wide security modernization program-Business Case: Building Automation System-Business Case: Facilities Consolidation program-Standard Operating Procedures: Capital Project Management-Department wide SharePoint implementation-Leading security test lab equipment installation project-Construction RFPs based on CCDC5B and OAA-Contract analysis

Project Administrator provides support in the effective business operations within the Operation Support Services department. Responsibilities include: construction document management, project quote tracking, resolving payment issues, providing project status reports, update project metrics, project capitalization and developing tools to effectively manage construction projects.Key Projects:-Lead office reconfiguration project at the head office-Developed invoice, quote, and commitment tracking database-Tracked and Reported on all of construction documentation-Enforced standard operating procedures for document authorization-Developed and RFP for Geo-technical Services

Scarborough

By working for the Information & Instructional Technology Services (IITS) I have developedtechnical skills that will contribute to the effectiveness and efficiency of my work. Timemanagement and customer relationships are the most important aspects of the job. Byhaving an opportunity to work for the IITS, I further solidified my communication skills.Some of my duties at IITS:• Provide technical support for students and faculty• Ensure multiple tasks are completed on time by utilizing effective prioritizingand time management• Perform equally well under minimal and under close supervisions

Scarborough

I was responsible for organizing and implementingchanges to the Management Co-op website, while also managing several other projects.I was in charge of creating an organizational structure for the content redevelopment ofthe website. I was also responsible for creating a brochure that would be used to attractnew employers for Management Co-op students.Some of my duties performed while working for University of Toronto Co-op Management Department:• Designed strategic web-navigation to assist in content development• Coordinated photo-shooting sessions for marketing project• Analyzed information on the website and cross-referenced it with internalsources• Assisted with the development of a brochure for prospective employers• Researched student and employer trends to provide the most accuratetargeting• Contacted and communicated with potential partners• Analyzed competitive environment to aid in achieving competitiveadvantage for my department

This position gave me an opportunity to manage projects including business case development, reporting improvements and process enhancements. I developed a business case for internal database automation, this required me to gather information using SQL language and analyze the data to provide the most accurate cost benefit analysis. I was also responsible for developing an appropriate project scope to enhance proprietary tools for reporting and performance monitoring. While working on the projects mentioned above and many others I developed a though understanding of SQL language, workflow analysis and database management. This knowledge will allow me to be more efficient with data gathering, business case development and process improvements.

6 Monogram, 601 Milner

At Toronto Hydro (TH) I had an opportunity to design, test and implement two customexcel databases A.S.A.P. (Automatic Scheduling and Analyzing Platform) and C.E.T.(Customer Engagement Tracker), both of which required business cases prior todevelopment. A.S.A.P. allowed for real time tracking of current TH projects as well asautomatic real-time and monthly reporting. The platform I developed had an ability toanalyze information and provide feedback on performance. Upon completion of thisproject there was a significant reduction in time spent on administrative tasks allowingfor a more productive team. C.E.T. allowed users to record customer engagements andassess consumer satisfaction. In order to ensure flawless operation of systems after myCo-op term ended I spent several weeks training co-workers and creating detailedmanuals. I was also responsible for customer and councilor communications via customletters and phone calls.Some of my duties performed at Toronto Hydro:• Assisted with communication portfolio• Designed and implemented two custom databases (A.S.A.P and C.E.T.)• Responded to calls from customers, councilors and constituency assistants• Produced reports for Key Performance Indicators• Reviewed customer letters• Created training material

Scarborough

During my first year of university I became a Project Manager for Management andEconomics Student Association (MESA) Most Valued Protégé (MVP) Final Event. I wasmostly concentrated on the marketing activities of the group; however, I was also incharge of weekly reports and a cooperative structure of the team. This gave me aperfect opportunity to develop my organizational and communication skills. Whileworking on the MESA MVP Final Event I had to use my knowledge of various computerapplications in order to come up with innovative presentations. For that project I usedMicrosoft Office for PC and Mac, Adobe CS (multiple versions), Keynote and othersoftware.