Ivan Thangam Email & Phone Number

Malaysia

Malaysia

Kuala Lumpur, Malaysia

Kuala Lumpur

Strategic partners is an important part of Booking.com business in helping reach new customers across multiple markets. This role is responsible for managing and executing strategies relating to third-party affiliate distributions, business development and partnership goals across diverse industry sectors and geographies within the region (Malaysia).This role works closely with the locally offices, communicates regularly across the board with teams responsible for implementations & decision making based in Amsterdam(HQ) and reports into the director of strategic partnerships APAC based in Singapore

Being part of the Online Travel Agent (OTA) industry, my tenure at Booking.com gave me the exposure and responsibilities to analyze and build strong business relationships with a large portfolio of accounts with the objective of creating value & long-term profitability for our business partners & bookers while generating positive revenues for Booking.com. In this role, I was required to proactively work toward ensuring accounts in primary markets were maximizing their opportunities on growing their sales online via Booking.com to achieve common goals in terms of account development and customer satisfaction for long-term growth.The experience gained was immense as I was assigned to various regions within Malaysia, covering Central Region (Kuala Lumpur, Selangor & Negeri Sembilan), East Malaysia (Sabah, Sarawak, Brunei), and Northern Region (Langkawi & Penang).• Constantly keeping abreast of past and current market/travel trends to consult partners on strategic plans for growth via OTA.• Creating customized implementation of strategic business plans to cater to individual partner needs.• Monitoring & maintaining competitive pricing among OTAs, e commerce platforms and partner websites to ensure a competitive pricing edge for Booking.com within each region.• Building brand awareness of partners among Booking.com customers through communication tools and services to drive product awareness• Expanding the company’s local presence & partnership through acquisition of new accommodation providers.• Providing support and response to partners on technical, financial and operational issues, engaging appropriate resources (Operations/Finance etc.) and ensuring satisfactory solutions.• Being aware of local and global travel and tourism legislation's affecting Booking.com and partners• Providing coaching and training on Booking.com platform usage to partners.

Bachelor Of Hospitality And Tourism Management (Honours), Marketing And Management, Programme Of The University Of Toulouse Le Merail, France, Honours Degree

Information Technology, Diploma In It

Spm