Inbound Fraud Analyst
CurrentI closely work with 20+ colleagues to combat fraud on the front lines on a daily basis. My colleague Paul Simala and I are entrusted with working independently on multiple work streams such as zelle fraud and closing open fraud cases ranging from ID theft to deposit fraud. On a typical day I can close 4-10 open cases which can include multiple callouts to customers or non customers. These calls can vary from verifying checks to informing an individual their identity has been stolen all while handling 40+ zelle requests and monitoring our team chat to assist any colleague in any way they need. This job requires an extreme attention to detail and an innate desire to be exploratory. If you aren’t checking for every possibility of fraud the fraudsters will slip through the cracks.