Ivan Yap Email & Phone Number

Malaysia

Cyberjaya, Selangor, Malaysia

Cyberjaya Malaysia

Supported and documented the global messaging infrastructure, including support for MS Exchange 2010, BES5 & BES10, Email gateway (Cisco Ironport Email Security), Swivel PinSafe, GOOD Mobile messaging, MS Lync 2010, Symantec Mail Security for Exchange, MS TMG, Window 2003 and 2008. Manage all aspects of migration projects, including project plans,scheduling, and task management from the planning to the documentation, training, and transition stages.• Member of a huge team that manages 200,000+ mailboxes hosted on Microsoft Exchange 2010 platform & supports all aspects of the global corporate messaging infrastructure with users in the Americas, Europe and Asia.• 3rd Level on-call support/Operations escalation • Provide 3rd level support troubleshooting and root-cause analysis. Troubleshooting includes, but is not limited to; isolating problems, Recommending proper solutions and implementing solutions.• Manage and monitor team members within my shift to ensure priority or critical issue and escalation are handle effectively and accurately to avoid any business impact. • Provide daily shift report to the management and other team members highlighting issues, events and any anticipated impact or issue which might occur during the following shift.• Resume the role of Service Recovery Manager during emergency incident or service outage. Interact with the impacted business unit and ensure they are well updated on the recovery progress being performed. On the occurred incident highlighting the root cause, preventive measure and fix that need to be implemented.• Share knowledge with other engineers and to efficiently resolve customer problems• Perform system administration and support on Messaging servers.• Enhance the operational process flow and provide reports• Be an escalation point for production threatening incidents, priority one or major issues and must have a proven track record in dealing with 3rd/4th line support

Melaka, Malaysia

Manage and support of a worldwide 30,000 plus user messaging environment.• Member of a team that supports/manage all aspects of the global messaging infrastructure such as BES 5, Exchange 2007, Cisco Ironport Security email gateway, Genifax Server administration , Symantec Enterprise Vault• Responsible for all Microsoft Exchange related upgrades including service packs and rollups• Documented the Exchange environment build process and other daily maintenance processes.• Reduced administrative expenses by automating and improving many administrative tasks required to maintain the messaging systems• 3rd Level on-call support/Operations escalation • Participate in on-call rotation escalation support for operations team.• Provide 3rd level support troubleshooting and root-cause analysis. Troubleshooting includes, but is not limited to; isolating problems, Recommending proper solutions and implementing solutions.• Ensure tickets and other normal BAU activities are being handle within the agreed SLA• Perform yearly Microsoft ExRAP review with Microsoft, and base on the report, coordinate and address issues or concern highlighted as a part of proactive approach in preventing issues from occurring.• Mentor for the team membersKey Accomplishments• Successfully Implemented Blackberry Enterprise Server 5.0 upgrade from BES 4.1• APAC Email Infrastructure Centralization to Microsoft Exchange 2007 Europe- Sent to Headquarter (Munich) to conduct consolidation/Migration of APAC users mailboxes to Exchange 2007 data center from Exchange 2003- Standardization of operation, rules and policies adjusted to the new version need- Consolidation/Adjustment of the existing email related services like HSM, OCS, Blackberry & mobile services

Kuala Lumpur, Malaysia

Assists in the installation and maintenance of the company's server infrastructure systems and patching of operating systems and application software according to established guidelines• Identify and recognize problems, issues, change and risk, coordinate with the technical team on solutions and communicate proposed solution to the Project leader • Handling a team of technical engineer and also good customer relationship with the client.• Manage day-to-day running of tech operations (Internet, Server, Incident/Request, proxy services, etc)• Servers /Systems deployment & configuration• Performance monitoring/tuning system, troubleshooting• Troubleshoot hardware/software failures by working with appropriate vendors and site contacts during and outside business hours as necessary• To prepare Netware Daily Morning Health check Report• Netware Server Monthly Maintenance • To Prepare Server Status Reports- Outage report & CIDU Status Report• Plan & Implement Audit software project• Configured & activation BlackBerry Device• Plan & Implement hardware refresh for 43 Novell servers for Petronas • To resolve Incidents/Request related to: Netware Server/eDirectory/Zenworks/Border Manager

Advanced Diploma, Information Technology

Bachelor Of Science (Hons), Computing (Internet Technology)