Ivan Yap Email & Phone Number

Malaysia

Cyberjaya, Selangor, Malaysia

Cyberjaya Malaysia

• Supported and documented the global messaging infrastructure, including support for MS Exchange 2010, BES5 & BES10, Email gateway (Cisco Ironport Email Security), Swivel PinSafe, GOOD Mobile messaging, MS Lync 2010.
• Member of a huge team that manages 200,000+ mailboxes hosted on Microsoft Exchange 2010 platform & supports all aspects of the global corporate messaging infrastructure with users in the Americas, Europe and Asia.
• 3rd Level on-call support/Operations escalation
• Provide 3rd level support troubleshooting and root-cause analysis. Troubleshooting includes, but is not limited to; isolating problems, Recommending proper solutions and implementing solutions.
• Manage and monitor team members within my shift to ensure priority or critical issue and escalation are handle effectively and accurately to avoid any business impact.
• Provide daily shift report to the management and other team members highlighting issues, events and any anticipated impact or issue which might occur during the following shift.

Melaka, Malaysia

• Manage and support of a worldwide 30,000 plus user messaging environment.
• Member of a team that supports/manage all aspects of the global messaging infrastructure such as BES 5, Exchange 2007, Cisco Ironport Security email gateway, Genifax Server administration, Symantec Enterprise Vault
• Responsible for all Microsoft Exchange related upgrades including service packs and rollups
• Documented the Exchange environment build process and other daily maintenance processes.
• Reduced administrative expenses by automating and improving many administrative tasks required to maintain the messaging systems
• 3rd Level on-call support/Operations escalation

Kuala Lumpur, Malaysia

• Assists in the installation and maintenance of the company's server infrastructure systems and patching of operating systems and application software according to established guidelines
• Identify and recognize problems, issues, change and risk, coordinate with the technical team on solutions and communicate proposed solution to the Project leader
• Handling a team of technical engineer and also good customer relationship with the client.
• Manage day-to-day running of tech operations (Internet, Server, Incident/Request, proxy services, etc)
• Servers /Systems deployment & configuration
• Performance monitoring/tuning system, troubleshooting

Advanced Diploma, Information Technology

Bachelor Of Science (Hons), Computing (Internet Technology)