Ivana D. Email & Phone Number

Mableton, Ga, Us

Norcross, Georgia, United States

- Worked with regional operations leadership to identify priorities, determine operational needs and recommend actions to drive improvement- Provided assistance and direction for field operations in implementing, maintaining and improving service delivery processes- Analyzed available reporting and other information to identify areas in need of improvement- Provided expertise regarding policy interpretation, process improvement and follow-up actions required- Supported newly-acquired and start-up operations to fully implement company systems- Support operations to follow procedures for measuring customer satisfaction in accordance with company guidelines

- Prepared financial projections that directed and/or supplemented operational decisions- Served as the subject matter expert of capital improvement reimbursement across four states- Coordinated Medicaid audits for the state of Georgia and North Carolina- Researched, analyzed, and communicated federal state level reimbursement changes with senior management and C-suite executives- Served as the subject matter expert for the Florida Medicaid PPS program- Prepared Medicare and Medicaid cost reports

Rock Hill, South Carolina, United States

- Led a team of 100+ partners comprised of an interdisciplinary team to serve a 132-bed long-term care facility- Directed day-to-day functions of the skilled nursing facility in accordance with federal, state, and local standards to assure the highest level of care was provided to patients- Guided the team to improve the efficiency in the delivery of healthcare services and meet the facility's budget- Maintained a successful public relations program that served the best interest of the facility and the community alike

The Oaks - Limestone

- Completed my training to become a licensed skilled nursing facility administrator in the State of Georgia. - Received my license to operate in the State of South Carolina as well

Norcross, Georgia

- Completed the Executive Management Advancement Program where I conducted case studies across all business units in the company. These business units included Healthcare operations, Pharmacy operations, Reimbursement, Revenue cycle management, Care coordination, Corporate communications, and more- Prepared various analyses that determined the impact to the relevant KPI and presented these findings to C-suite members of the organization

Mba/Mha, Business Administration And Healthcare Administration

Bachelor'S Degree, Exercise & Sport Science