Ivana Kasalo Email & Phone Number

Hopkins, Minnesota, Us

responsible for managing Microsoft Windows-related platforms. This includesMicrosoft Server 2012/2016/2019, SQL Servers, SharePoint, WSUS/Patchingdeployment and process, DHCP, DNS, DC/AD,• Microsoft Office365 administrator,• Linux/Ubuntu servers installation and administration,• AWS administrator, Azure administrator• various cloud-based and on-premises apps administrator, Okta, Duo, Druva,......• secondary admin for VOIP environment administration (RingCentral) and othercommunication apps GTM, OpenVoice, and Lifesize Cloud• responsible for acting as a secondary resource for switch configuration/managementand router management/troubleshooting, Cisco switches, routers, and ASA/CiscoFirewall troubleshooting. Palo Alto cloud solution. PfSense firewall. Aruba APdeployment across the company and maintenance.• VMWare/ESXi Administrator, responsible for managing our ESXi environment (vCenterservers, ESXi clusters, Virtual Machine deployment and maintenance, storage - SANmanagement, troubleshooting, and upgrading)• responsible for a backup system in EMEA - Tape Library System, EMC NetWorker /Metiix, Barracuda Backup.• security administrator – MFA deployment, DUO admin, servers, and clients protection– Kaspersky Security Center admin, SentinelOne Administrator, Email Security solution– Symantec Cloud, Barracuda Networks• Atlassian tool administrator, includes the majority of the Atlassian Suite, includingConfluence, JIRA, Crowd, Stash and Bamboo,• Other tools management such as Testrail, GitLab, Nexus,...• experience in supplier management, responsible budget for EMEA region• managing contracts and licenses - support and service contracts, printers, ISP,...• monitoring system and service alarms (SolarWinds, Auvik, Splunk, PagerDuty)• working directly with clients > 1000 users worldwide to provide max availability of ourservices for users (EMEA, APAC, and US), ticket system administrator• supervisor/manager IT support center team for EMEA and APAC

Munich, De

▪ IT Support administrator (international environment); worldwide and intern users support ( >800 users on-site and remote)▪ installation and manage of all systems within a clients digital environment (MS Win, MAC, … Microsoft SQL installations, Microsoft Dynamics CRM installation and deployment,…)▪ Mobile phone device management (BES , Airwatch,.. iPhone, Samsung, BB, Microsoft,…)▪ VoIP Telephone administration (Swyx), Cisco Webex,▪ manage network (users, computers, printers, SFTP, permissions/access, etc), ▪ Active Directory, Exchange server, MS Share Point, Lexware supervisor,…▪ Ticket System manager/supervisor▪ troubleshooting of servers and desktops hardware,▪ assist with the documentation of processes, creation of manuals for company users and inventory the company systems,

1st & 2nd Level Support jobs; staff and students support,▪ running & maintenance IT equipment; hardware & software, installation, configuration, ..▪ customer/user accounts administration, database admin role,▪ project/tasks coordination, cooperation with external associates ▪ resourse administrator, licenses management,▪ website and social media managment (HTML, CMS,…)▪ computer science professor, staff training as required.

▪ technical support in projects (in applying/implementing innovative solutions)▪ staff support,▪ customer/user accounts administration, database admin role,▪ tasks coordination, cooperation with external associates, ▪ resourse administrator, license management▪ website management, social media managment.

Master Of Education (M.Ed.), Computer Science And Technology

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Hotel Administrator / Tehnician, Hotel/Motel Administration/Management