Ivan Gusev Email & Phone Number

Tbilisi, Georgia

Responsibilities:● participation at all stages of system implementation project and further support project: analysis (incl. fit-gap) and design, development, QA, deployment, operation. Resulting in a list of fully and solely developed documents, such as: o Technical/Functional design for a system development; o Technical design for an additional function development; o Process description and diagrams; o System Integration design; o Infrastructure requirements; o System user manual.● working as team leader in close communication with key users;● reviewing work of team of analysts, developing, implementing and supporting new work processes for employer’s department, maintaining internal processes of resource planning, onboarding and mentoring new employees and performing their assessment as the lead analyst of the department;● involvement in sales and marketing activities, working on the development of new products market: market analysis, new products development or adoption, organization of presales and product marketing presentations, negotiations with potential Customers, preparing offers for potential Customers in close connection with company’s sales team;● best expertise in spheres of distribution, pharmaceuticals, FMCG and sales chain analysis.Results and achievements:✔ Total number of implemented projects – 19 (support projects are not included);✔ 9+ analysts onboarded, totaling in 16+ employees overall (+ 5 developers and 2 BI developers);✔ Designed development methodology for Company department in collaboration with development team lead and QA team lead;✔ Upgraded existing assessment grading system for analysts/consultants in Company’s department, which had since been deemed successful by the upper management;✔ Successfully and solely implemented master data management system to a Customer in 30 work days, for governing existing master data tables as well as bringing new managed entities;✔ Many more, that I would gladly talk about!

(Chemico-pharmaceutical works Akrikhin OJSC) automation of working with pharmaceutical chains via Navicon TPM (Trade Promotion Management) support projectResponsibilities:● working with users and Customer's project manager on an issue based support witch support hours per month package;● close involvement in contracting period support, often resulting in collaborative task execution with participation of 6 Customer's departments;● performing internal and external document flow tasks, such as designing additional agreements for extra support, reports and acts of executed work on closing period;● managing internal and external time sheets, full life cycle support for tasks in internal and external issue trackers;● maintaining internal processes of resource planning and reporting on PnL of the support project.Results and achievements:✔ Maintained revenue for Company during my project management with no payment lags or penalties due to insufficient quality of work;✔ Increased customer satisfaction with services provided, resulting in more additional work and tasks given, thus increasing the project revenue;✔ Overall increased customer's reception for company due to professional and thorough approach in support management

(Trade Data Consolidation) product developmentResponsibilities:● product Roadmap development and approval, financial planning for 1 year;● implementing releases to Customers' IT-environment in coordination with approved roadmap;● involvement in active Customers meetings on support issues and overall status of TDC product;● conducting user needs research for future product roadmap and development via active client base;● managing internal and external time sheets, full life cycle support for tasks in internal and external issue trackers;● working with outsourced designer and managing all the documentation concerning his work;● maintaining internal processes of resource planning and reporting on PnL of the product development project.Results and achievements:✔ Built roadmap for a year of product development, via ranging and optimizing and planning on an existed list of features to be done;✔ Managed product development in accordance with previously designed roadmap;✔ Maintained contact with every active client which in most cases resulted in updates being installed and feedback gathered;✔ Conducted research with active clients into needed product functions, which were gathered to be used in next Roadmap by consecutive product manager.