Ivan Andreis Email & Phone Number

Remote - Brazil

• Technical Multiplier on the Confluence Cloud Enterprise Support team.• Senior Support Engineer responsible for assisting Enterprise Cloudcustomers.• Active involvement in regular meetings with the Service Enablement andProduct teams from different areas.• Product champion for six different Confluence Cloud segments.• Main support point of contact for the Confluence Cloud segmentationimplementation in the AMER region.• Mentoring new hires that joined the team either externally or viainternal mobility relocation.• External candidate technical interviews for opened job positions at E-core.• Technical calibration of peers for Industry Standards andAtlassian Cloud products knowledge.

Porto Alegre Area, Brazil

• Product Area Lead for IBP Excel, Integration and Job Scheduling areas.• Product Support (IBP Support team – Integrated Business Planningproduct, all modules).• Global Topic Contact for IBP Excel Front-End and Back-end topics.• SAP Community moderator for IBP product.• Compliance Champion at local SCM team.• Expert Chat Representative at local SCM team.• Queue Management champion for IBP AMER team.• Smoke Testing activities after customers IBP system upgrades.• Weekend Support activities for SCM area.• Active participation on the CSR (Corporate Social Responsibility) Labsprojects.

• Cloud Product Support (SuccessFactors – Recruiting Management and Recruiting Marketing modules)• Incident solving based on customer SLA contracts.• Communication with Engineering and Operations teams to address customer requests.• Creation of Knowledge Base Articles and participation on SuccessFactors Community to help on incident deflection and Support Without Incidents initiatives.• Participation on internal projects to increase the quality of support provided to the customers.• Participation on internal initiatives of Knowledge Sharing with co-workers.

Dublin, Ireland

• Team member• Till/Cashier(Micros System)• Cleaning

Estância Velha, Rio Grande Do Sul

• Installation, configuration and training of the ERP and module of NFe developed by the company. • Check for updates and methods for improving the user's experience• Support for ERP customers and help desk• Testing of the ERP software• Responsible for the training and mentoring of new technical employees• Installation, configuration and maintenance of wired and wireless networks• Maintenance of hardware in computers and laptops• Sales to the end costumer• Stock purchasing, negotiating with suppliers• Implementation of backup routines• Writing reports and sending off warranties• Budgeting and Accounting• Site updates• Programming in Visual Basic and Access

Bachelor'S Degree, Computer And Information Sciences, General

Advanced English Language Course