Ivan Chan Email & Phone Number

I’m a results-driven Digital Marketing Professional with a proven track record of driving revenue growth, enhancing customer satisfaction, and executing data-driven marketing strategies. Guided by the belief that small, consistent steps lead to significant achievements, I approach every challenge with a strategic mindset.'A journey of a thousand miles begins with a single step,' a quote by Lao Tzu, has guided my career. Every small action and strategic decision contributes to a larger purpose.Key Achievements:(Digital Marketing – Freelance Projects)- Increased SEO rankings and organic traffic by 20% for Cake Forest, Bling Eyelash Studio, and Paw’s Appetite by implementing an effective keyword strategy, including long-tail and short-tail keywords relevant to local search queries. Optimized website content and metadata (titles, descriptions, and headers), enhanced site speed, and ensured mobile responsiveness.- Optimized ad spend and improved ROI by 25% for Bling Eyelash Studioo and Paw's Appetiite by refining customer engagement metrics such as CTR, CPC, and ROAS. Adjusted bidding strategies and reallocated budget to high-performing campaigns, increasing effectiveness and reducing costs.(Fook Yiu Shui Hing - Professional Work Experience)- Drove 15% revenue growth by aligning product offerings and marketing strategies with client needs and industry demand. Developed custom solutions based on data analysis, securing long-term contracts and larger orders.- Improved product quality and delivery efficiency by 27% by coordinating with logistics and supply chain teams. Implemented process improvements that reduced production errors and ensured timely delivery.- Increased client satisfaction by 22.5% through personalized support and consistently meeting expectations on product quality and timelines.(American Express - Professional Work Experience)- Achieved a 97% customer satisfaction rate by providing personalized service to over 28,000 customers, consistently resolving inquiries in one-call resolution. This enhanced loyalty and reduced the need for follow-up calls.I specialize in executing data-driven marketing campaigns, managing projects, and collaborating with cross-functional teams. With expertise in tools like Google Ads Manager, Google Analytics, Canva, ClickUp, HubSpot, and Microsoft Office, I drive impactful marketing strategies and optimize outcomes.I’m actively seeking Digital Marketing and Marketing Management roles. Feel free to connect or email me at ivan01job@gmail.com to explore how we can achieve results together.