Ivan Gutowski - Smith Email & Phone Number

Portsmouth, England, United Kingdom

Internal promotion; began as software QA for developers managing our heritage monolith during Salesforce transformation.1yr in, second promotion to software test engineer for working on transformation project to replace legacy phone divert system for our 50,000 trades, used by millions of consumers.Impeccable scrutiny required for testing this new system, built out extensive api automated test suite using SpecFlow/Rest Sharp.Familiar with:Google Cloud - Bigtable - Firestore - Docstore - cloud run - cloud build - Pubsub - PostgreSQLSQL serverRESTful APIs - PostmanSwaggerBrowserStackC# and SpecFlow in Visual StudioGit VCS - GitHubJira/kanbanize/Agile Development ProcessesBuilt end-to-end and API tests using:C# with webDriver / Gherkin syntax, webdrver.io, Cypress and PlaywrightOngoing training through Coursera and Ministry of testing detailed in the education section of my profile

Portsmouth, England, United Kingdom

Point of contact for resolving IT queries for 80+ contact centre colleagues, built automated tools to improve their efficiency with repetitive tasks. Using PowerAutomate, SharePoint, PowerApps to compose a ticket reporting system, spikes in reports alerted senior leadership team, examples could be reported, with users notified once issues were resolved.Tools continue to be used thousands of times years later, 90% of queries resolved at first point of contact.A lot of self-taught development, recognition by entire team, senior leadership up to COO whom I was in close contact with regarding escalated issues.

Cranleigh, England, United Kingdom

Data Centre technician across two sites, building, upgrading and maintaining servers in an ultra secure, Integrity Level 3 environment. Strict procedures, incredibly high security, impeccable organisation and pristine installations ensured industry leaving server uptime.

Chichester, England, United Kingdom

Similar to Dixons Retail, became the 'Go to' person for customer IT queries in the Audio and Television department. Fantastic company, colleagues and customers. Implemented return management, customers assistance documentation when Windows 8 was released and colleague training.My work was recognised by management and became the person 'head office' visitors spoke to.Additional responsibilities included being the system support technician for shop floor issues - POS terminal issues, user account access via Epos Back office and Active Directory.Met Andy Street the CEO at the 150-year JL celebration when representing our store.Helped to open the new ST Pancras John Lewis storeFortunate enough to attend the 2014 Brit awards due to high Partnership Card sales.

Chichester, England, United Kingdom

Known for being the 'go to' person for technical queries in store, fantastic sales stats and regular comments and letters from happy customers about the level of knowledge and tailored service.Fortunate to work in both Currys and PC World stores with a fantastic team

West Dean, England, United Kingdom

My first job whilst completing A-Levels, initially as a volunteer for the duke of Edinburgh awards.A hugely varied role for a historic museum, from blacksmithing and operating a watermill to running activities for children and looking after animals at live events.A chance to work with the public and some fantastic colleague, be part of truly unique events in a stunning landscape of historic buildings.

Bachelor'S Degree, Computer Software Engineering, Degree In Progress ..

BSc (Hons) Digital & Technology Solutions (Software Engineer) degree from the University of Chichester

Education record

Completed courses: Technology - Google Cloud Fundamentals: Core Infrastructure (Thorough course over 10-weeks covering core concepts.

Design Technology, Physics, Geography, Media Studies