Ivan Istratii Email & Phone Number

Dublin, County Dublin, Ireland

• Researching, screening and reviewing the content• Responsible for the Quality Control on content proposal metadata • Responsible for sourcing, pricing and licensing of airline content• Responsible for approving supplier invoices by confirming the cost of services and fees being charged• Creating inflight entertainment content proposals for a variety of international clients including Dubai Air Wing, Air Tanzania, Scandinavian Airlines SAS, Kenya Airways, Air Greenland etc.• Obtaining rights clearances, negotiating license fees and booking content of international and local film distributors including Warner Bros., Walt Disney, Paramount Pictures, NBCU, Sony Pictures etc.

Dublin, County Dublin, Ireland

• Point of Contact (POC) - responsible to advise the agents on how to resolve occurred issues/inquiries.• Quality Audition on the cases• Responsible for providing support for customers through emails.• Record all interactions with customers onSalesforce CRM.• Responsible for escalating issues to higher support levels.• Responsible for investigating fraudulent applications.• Investigate, troubleshoot, and resolve cases according to SLA.• Observe the company's policies regarding KYC and AML during analysis.• Attending regular meetings to discuss improvements in Coinbase related processes.• Efficient communication through Google Meets and Slack, for giving insights to improve the Workflow.• Helped the team on reaching the targets with a High Quality score.• Troubleshooting through ticketing system Jira / Jira Service Desk• Achieved company's goals regarding productivity and quality.

Dublin, Ireland

• Setting up the inventory lists for audit and making adjustments required by auditors• Creating and maintaining inventory warehouse locations to scrap or other accounts or projecting codes as requested by other departments• Working as a strategic-minded resource to proactively and reactively develop and implement practical, timely, and effective business solutions for procurement, manufacturing, engineering and distributing issues and opportunities.• Ensuring all policies, procedures, practices and operational standards are effectively communicated to the entire team

Soroca, Moldova

• Responsible for negotiating contracts on behalf of the company• Bought goods• Reviewed goods quality• Maintained and reviewed records of the bought items, products performance, deliveries and inventories• Met with vendors and staff to discuss defective or unacceptable goods or services and determined corrective actions• Evaluated suppliers based on price, quality and delivery speed• Mapped new processes and implemented improvements in the customer service processes• Prepared and analysed reports on operational indicators (KPI)• Increased productivity, team efficiency and motivation by setting goals and KPIs, NPS (Net Promoter Score team), 1-1 feedback, developed motivational campaigns and training

Chișinău, Moldova

• Responsible for collecting revenues, fees or other payments stipulated in contracts. • Management contracts• Artist perspective management• Planning the artist’s career• Organising Interviews and music events• Responsible for developing marketing plans or tour goals for their music career and to recommend and implement actions to achieve them.

Chisinau, Moldova

• Relations with media / public• Responsible for elaborating press releases and analysing customer satisfaction survey data on the website, identified opportunities for improvement in the processes of customer service and technical assistance• Promotion on social media and responsible for analysing the content of the clients and videos on the website in the support area, while ensuring adherence with the audience and compliance with the company’s policies

Bachelor'S Degree, Journalism, 8,25 (Eight,25)

Graduate of Free International University of Moldova, I have been awarded the degree of Licentiate in Communications Sciences in the field.

Qualified, Telecommunications, 10 (Ten)

I have completed the training program in the field: Telecommunications Qualification: Computer Operator