Ivan Clark Email & Phone Number

I am a Senior Customer Success Manager at Yelp, where I oversee the marketing campaigns of businesses on Yelp's platform, ensuring their satisfaction and retention. With my expertise in customer success, media, and analytics, I deliver value and results to Yelp and its customers.I manage and activate all client advertising campaigns in Yelp’s back end system, optimizing them to fulfill their success metrics. I also serve as a Yelp expert on operations, listing content, campaign optimization, and site features, and I build trust and rapport with current and new contacts on each account. In collaboration with my Enterprise Sales partner, I develop strategies, forecasts, and reporting documentation for the accounts in my book of business.In addition to my customer success role, I am pursuing a Master's degree in Journalism from Ball State University, where I also obtained my Bachelor of Arts in Communication and Media Studies. I am passionate about storytelling and media, and I leverage my journalism skills to create engaging and informative content for Yelp and its clients. I have also completed multiple certifications in Google Analytics and YouTube Strategy, which help me to analyze and optimize the performance and impact of the online campaigns. My goal is to continue to grow and learn as a customer success and media professional.

Listed skills include Microsoft Word, Leadership, Public Speaking, Social Media, and 19 others.