Ivan De Guzman Email & Phone Number

English Support Specialist ○ Become an expert on our platform, processes, and policies ○ Contact external delivery platform support teams to update live orders for our customers ○ Use correct troubleshooting processes, language, and structure to address customer complaints over a variety of support channels (e-mail, chat, phone, etc.) ○ Use good judgement.

Reporting directly to the CEO providing executive support in a one-on-one working relationship. Serving as the primary point of contact for internal and external communication.- Lead generation with LinkedIn and Sales Navigator- Research and preparation for various reports and presentations- Leading meeting agendas and recording minutes

- Understand and adopt Company philosophy of PRO 3 SALES STRATEGY - DEVELOP RELATIONSHIP, BUILD NEED AND GAIN AGREEMENT Answers or replies to current clients and interested parties’ questions and comments about product and/or service questions- Build sustainable relationships of trust through open and interactive communication- Follow communication.

NCR - National Capital Region, Philippines

Employed by ZigZag Connect Inc. on behalf of Assembly Payments to provide technical support to clients. Responding to queries, isolating problems, troubleshoot issues and implement solutions.- End-to-end ownership of support tickets- Review and make decisions regarding potentially fraudulent transactions/users- Conduct KYC (Know Your Customer) and.

NCR - National Capital Region, Philippines

Assisting customers with inquiries related to a company’s products and services. Maintained adequate company and product knowledge to provide proficient service.- Greet, address, and thank customers in a friendly and professional manner- Understand customer requirements so as to provide appropriate clarifications and solutions- Contribute ideas to resolve.

• Tools and Equipment checking (Operations tools and links, TPG Hotline, CCTV, AC and Biometrics)
• Handling Service Desk (Answering queries, request tracker-ticketing System, Account. Maintenance, Certification installation, Call recording retrieval, CCTV recording retrieval, Printer access, Biometrics access.
• Desktop Support (Installation and Maintenance Windows and Linux OS, Network Troubleshooting, Software and Hardware troubleshooting, Replacing defective equipment, Managing Network Share Drive, Executing Workstation.

Pasay City

• Establishing and Maintaining Interpersonal Relationships - Developing constructive and cooperative working relationships with others, and maintaining them over time.
• Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization.
• Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities.
• Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
• Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.

Bonifacio Global City

• Monitors and executes all seminars and projects of BWI with high impact, proper and orderly delivery.
• In-charge of internal and external coordination in every project, event or seminar once the sale has been closed.
• Helps set and accomplish the final goal/s of the project by reducing the project to a set of manageable tasks and at the same time having a holistic perspective on the project.
• Manages the contract ascertaining the completion of deliverables of both the company and its client.
• Oversees the administrative function of BWI to efficiently support the other divisions (Inventory management, BWI file management, documentation [hard+soft copies], outsourcing of BWI collaterals & giveaways.
• Develop and continually propose improvements for the “backroom operations”, based at the office to serve as a strong support, powerful resource and effective “check and balance” to the “field operations” of the.

Eastwood City, Libis Q.C.

• Billing corrections (price adjustments, credits, reversals, chargeback, taxes, earnings, etc.)Order Status (shipping and delivery information)
• Processing returns, replacements
• Billing inquiry and Order Entry
• Product Inquiry and Product availability and Up selling

Eastwood City, Libis Q.C.

• Doing Floor Walks, Assisting agents on any concerns such as further analysis on issues, supervisor call and escalations
• Provides first and second level technical support through phone
• Follows teams defined process and procedures with company policies
• Accountable for providing a high level of technical response to the customers of our clients
• Ensures that all communication with customer cases are logged in accordance with the Data Quality guidelines
• Follow prescribed problem resolution procedures and handles problem usage and questions

Bachelor'S Of Technology, Electonics Technology

Activities and Societies: University Student Gov't, D'GEARS, etc

Education record