Ivan Neves Email & Phone Number

State Of São Paulo, Brazil

Campinas, São Paulo, Brasil

Responsible for driving the strategic growth of CI&T worldwide, I led the initiatives for attracting, selecting, and hiring professionals aligned with the company culture in each country (+25).Supervising a team of 18 direct employees and 70 indirect employees. Recruitment and Selection Metrics Management: I conducted continuous monitoring and improvements of key metrics, such as lead time, time to fill, total positions filled, acceptance rate, diversity, cancellation rate, recruitment team productivity, (NPS), and number of candidates. Key achievements include: - 30% improvement in internal allocation, resulting in savings of 20 million.- Leadership in the Growth Army project, introducing the first generative AI tool at CI&T.- Talent management to support a 335% growth in two years.- 300% increase in recruitment team productivity over six years through the TRM tool.- 50% increase in the productivity capacity of the recruitment team.- Creation of a digital onboarding program with an NPS of 98.- Strengthening of Employer Branding, attracting talent through campaigns and events.- Growth of CI&T's followers on LinkedIn from 100k to 335k.

Ci&T

Strategic management of Operations and Client Contracts for companies such as Natura, Editora Abril, Dpaschoal, and Coca-Cola, ensuring financial health of contracts and customer service. Managed software project portfolios aligned with client needs. Implemented agile practices and optimized processes. Managed expectations and risks, building trust and credibility. Oversaw technical teams (over 8 years, an average of 56 teams totaling around 450 people), including diverse professional profiles and incentive and compensation models.

I was a franchisee of Quiosque Chopp Brahma, where I managed daily operations, leading a team and ensuring the delivery of excellent customer service. I was responsible for implementing sales and marketing strategies, which resulted in a significant increase in revenue and customer loyalty. My experience in the franchise allowed me to develop skills in team management, inventory control, and process optimization.

As a franchisee of Planet Chokolate - Fashion Chocolate Store, a franchise specializing in selling chocolates and coffees, I learned valuable lessons about business management and customer service. I developed skills in inventory control and operations management, ensuring a consistent supply of high-quality products. I also gained experience in local marketing, promoting campaigns that increased brand visibility and attracted new customers. This experience taught me the importance of building relationships with customers, providing a unique experience that fosters loyalty and enthusiasm for the brand.

Campinas, São Paulo, Brazil

Responsible for managing a group of 180 employees, including 15 direct and 165 indirect reports, as well as strategically allocating resources for projects to ensure alignment with the institute's growth demands. I defined and monitored quality KPIs and implemented a project-based structure, allowing project managers to have full control over their teams. I established trust-based relationships with clients, increasing project independence and visibility, and promoted effective internal communication among line managers, project managers, and the technical team. Additionally, I managed the area utilization rate.

Campinas, São Paulo, Brasil

Responsible for managing a team of 4 direct employees, maintaining the ISO 9001:2000 certification and promoting the concept of quality. I managed quality KPIs and tracked their progress using Business Balanced Score Cards (BBSC). I disseminated a quality culture throughout the organization, focusing on the processes and tools used. I created and implemented a proprietary quality control tool, called BO, to promote and maintain the quality management system, track results of preventive/corrective actions, and uphold employee improvement proposals. I introduced and maintained a customer relationship management (CRM) process and conducted employee satisfaction surveys. I established a program for internal and external audits.

Indaiatuba, Sp, Brazil

Responsible for managing international and national software projects using PMI knowledge areas. I planned and executed projects across all process groups and established management standards in the Project Office at Ericsson. I negotiated resources and gathered historical data for future projects. I utilized WBS, Microsoft Project, and occasionally Primavera for planning and tracking projects, in addition to introducing daily meetings for monitoring. I emphasize my experience as a Project Manager in Germany, where I delivered projects for operators such as British Telecom (Voice over IP solution), Telmex, Embratel, Telefónica, MCI, and Telkom South Africa (Java Interface), among others.

Indaiatuba, São Paulo, Brazil

Responsible for the maintenance team for Lawful Interception in Brazil, covering mobile and fixed technologies such as 3G (UMTS), GSM, CDMA, and TDMA; I led the team that worked on the technology transfer from Sweden to Brazil and on the maintenance of the AXE switching software, dealing with problem reports from international Ericsson customers, in addition to working as a software maintenance engineer in Sweden at the Legal Interception unit in Nynäshamn/Stockholm.

Pindamonhangaba, São Paulo, Brazil

- Customer service; - Checking documents and reports; - Statistical Controls;- Selling/disclosing products and services provided by the Bank.

Taubaté, São Paulo, Brazil

- Teaching English from Basics to Intermediate for all ages;- Monitoring students at the Resource Center where they could study languages using the internet (supporting in-class activities);- Employee of the Year Award Winner - 1997.

Mba, Project Management

Areas of Study: Strategic Planning, Organizational Changes, Marketing in Projects, ADM and Finance, Macroeconomy, Leadership, Teamwork.

Bachelor, Computing Science

Coach, Ici, Coaching

Activities and Societies: ICI SBPNL

Coach, Coaching, Coach

Coach certificate by ICI (International Association of Coaching-Institutes) and SBPNL (Sociedade Brasileira de PNL)