Ivan Orozco Email & Phone Number

Dallas, Tx, Us

Dallas-Fort Worth Metroplex

• Play a leadership role in testing and system activations including equipment, products and technology• Collaborate with cross functional teams to manage in-restaurant testing for various initiatives • Actively communicate updates to the operations team and serve as the liaison between the field and global support center

Dallas-Fort Worth Metroplex

• Strengthened relationships and served as the first point of contact for 25 franchisees• Helped franchisees navigate their business throughout the COVID environment• Established routines that were adopted by other consultants including weekly communication format, modified business review template and restaurant visit forms

Dallas-Fort Worth Metroplex

• Helped to achieve a 34% reduction in turnover by facilitating workshops and tracking progress• Educated franchisees on proven talent attraction tactics and channels to increase applicant flow• Designed and facilitated training for new restaurant openings prioritizing team safety• Executed leadership development courses for franchisees to build skills in coaching, leading change, building trust, recognition and time management

Miami/Fort Lauderdale Area

• Identified operational gaps through data analysis then reviewed recommendations with franchisees • Reviewed training strategies and identified KPIs with market leaders to improve guest experiences • Facilitated engaging training sessions for supervisors and trainers in the 26 regional markets • Protected the brand by educating and certifying internal auditors globally • Created online training content using Adobe Captivate primarily focusing on food safety

Ann Arbor, Michigan

Acclimation Period | Ann Arbor, MI | June - August 2014 • Built knowledge and experience in multiple business areas ranging from franchise relations to supply chainAssistant Manager | Miami, FL | August - October 2014• Led a predominantly Spanish speaking staff of 22 members in daily business operations• Interviewed and trained new team members• Developed a crew member into an Assistant ManagerGeneral Manager | Hallandale Beach, FL | October 2014 - July 2015• Developed and cross-trained 20+ team members to increase operational efficiency • Boosted profitability by an average of 16% per period• Set a new record week of sales at $23k+• Improved key service metrics including raising on-time deliveries by 9.1% over last yearManager of Corporate Operations | Phoenix, AZ | August 2015 - December 2016• Helped to develop 4 Assistant Managers to General Managers and 3 GMs to Area Supervisors• Beat budget by $320k+ in 2015 and $148k+ in 2016• Broke area record week of sales 4 times• Earned Top Operations Award in 2015 (#3 of 56 Corporate Supervisors in the US)• Ended 2015 and 2016 with highest Operations Evaluation rating in Phoenix (#1 of 9 areas)